Operations Leader — Workforce Absence & Claims

Sedgwick; Los Angeles (CA); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Sedgwick seeks a Manager of Operations in Los Angeles to oversee technical and operational functions, ensure compliance, and manage staffing and budgets. You will lead a team of fewer than 25 and drive service quality for multiple clients.

Requires eight years of claims management experience and two years of supervisory leadership, with strong communication and organizational skills to excel in a fast-paced environment.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.
• Experience in leadership, budgeting, and client management essential.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Ensures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

Skills

Oral and written communication

Leadership

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Teamwork

Performance competencies

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sedgwick seeks a Manager of Operations in Los Angeles to oversee technical and operational functions, ensure compliance, and manage staffing and budgets. You will lead a team of fewer than 25 and drive service quality for multiple clients.

Requires eight years of claims management experience and two years of supervisory leadership, with strong communication and organizational skills to excel in a fast-paced environment.