Operations Leader — School Transportation & Routing

Durham School Services; Pomona (CA); On-site; USD 90,000 - 104,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

PTO accrual

Retirement plan

Job summary

Durham School Services is seeking an operations leader for our Customer Service Centers to drive student transportation, driver training, and vehicle maintenance programs. You will promote safe, efficient operations and coach staff to meet performance goals.

The role manages time sheets, ensures policy compliance, and liaises with school districts. A strong background in transportation and supervisory experience is required.

Qualifications

• High School diploma or equivalent. Some college preferred.
• 5+ years’ work experience required, with 3 years in ground transportation industry preferred; can be waived with 1-year supervisory experience.
• Supervisory experience preferred; specifically experience supervising/training a driver workforce.
• Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software.
• Bi-lingual abilities a plus

Responsibilities

• Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
• Provides staff leadership by promoting and ensuring safe, efficient and effective operations
• Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
• Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
• Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
• Oversees compliance with state and district regulations
• Attends meetings with School District Representatives and represents company in professional manner
• Prepares and submits required customer-related reports in a timely manner.
• Documents and manages customer or employee complaints and review customer survey data
• Responsible for knowledge of CSC contracts and accompanying operational requirements.
• Collects and audits employees' time sheets.
• Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
• Examines and reviews the daily exception report.
• Approves all expenditures in accord with company guidelines.
• Ensures the effective utilization of vehicles.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Oversees the optimization of vehicle routing

Skills

Leadership

Time management

Communication

Bi-lingual

MS Office

Education

High School diploma or equivalent

Some college preferred

Tools

MS Office Software

Transportation software

Driver scheduling software

Job description

Durham School Services is seeking an operations leader for our Customer Service Centers to drive student transportation, driver training, and vehicle maintenance programs. You will promote safe, efficient operations and coach staff to meet performance goals.

The role manages time sheets, ensures policy compliance, and liaises with school districts. A strong background in transportation and supervisory experience is required.