Operations Leader: Scale to COO (On-Site in NJ)

Uncommon Elite; Neptune Township (NJ); Vor Ort; USD 150.000 - 200.000; Vollzeit

Zusammenfassung

Uncommon Elite seeks a Director of Operations in Neptune City, NJ to lead and scale a growing commercial equipment sales, service, and maintenance business with $15–$16 million in revenue.

The role reports to ownership, professionalizes operations, implements systems, and drives accountability. A hands-on leader will own daily ops while steering sales, acquisitions, and long-term growth toward an COO track.

Qualifikationen

• Proven leadership experience in operations, service management, project management, or a related field.
• Experience in equipment service, repair, maintenance, or field service operations strongly preferred.
• Demonstrated ability to implement systems, build processes, and drive organizational change.
• Strong leadership presence with the ability to hold teams accountable and solve problems independently.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong technical aptitude and willingness to learn and implement new software platforms.
• High degree of integrity, ownership, initiative, and personal accountability.

Aufgaben

• Implement a Service Management Platform and train employees.
• Transition service operations away from manual, paper-based processes.
• Establish workflows and drive adoption across the organization.
• Develop standardized preventative maintenance contracts and procedures.
• Create repeatable processes for selling, scheduling, and delivering maintenance services.
• Support growth and professionalization of service and parts business.
• Support selection and implementation of a company-wide CRM platform.
• Establish processes for customer information, sales activity, and internal coordination.
• Ensure staff are trained and consistently using the CRM.
• Develop repeatable installation processes from site surveys to project closeout.
• Establish checklists, scheduling, and project closeout standards.
• Improve coordination among customers, technicians, contractors, manufacturers, and internal teams.
• Serve as a senior operational leader responsible for accountability and execution.
• Resolve operational challenges, improve communication, and support department leaders.
• Take ownership of daily operational issues to focus on sales, acquisitions, and long-term growth.

Kenntnisse

Leadership in operations

Service management

Project management

Systems implementation

Process optimization

Change management

Accountability and execution

Military leadership experience

Jobbeschreibung

Uncommon Elite seeks a Director of Operations in Neptune City, NJ to lead and scale a growing commercial equipment sales, service, and maintenance business with $15–$16 million in revenue.

The role reports to ownership, professionalizes operations, implements systems, and drives accountability. A hands-on leader will own daily ops while steering sales, acquisitions, and long-term growth toward an COO track.