Director of Operations

Uncommon Elite; Neptune Township (NJ); On-site; USD 150,000 - 200,000; Full time

Job summary

Uncommon Elite seeks a Director of Operations in Neptune City, NJ to lead and scale a growing commercial equipment sales, service, and maintenance business with $15–$16 million in revenue.

The role reports to ownership, professionalizes operations, implements systems, and drives accountability. A hands-on leader will own daily ops while steering sales, acquisitions, and long-term growth toward an COO track.

Qualifications

• Proven leadership experience in operations, service management, project management, or a related field.
• Experience in equipment service, repair, maintenance, or field service operations strongly preferred.
• Demonstrated ability to implement systems, build processes, and drive organizational change.
• Strong leadership presence with the ability to hold teams accountable and solve problems independently.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong technical aptitude and willingness to learn and implement new software platforms.
• High degree of integrity, ownership, initiative, and personal accountability.

Responsibilities

• Implement a Service Management Platform and train employees.
• Transition service operations away from manual, paper-based processes.
• Establish workflows and drive adoption across the organization.
• Develop standardized preventative maintenance contracts and procedures.
• Create repeatable processes for selling, scheduling, and delivering maintenance services.
• Support growth and professionalization of service and parts business.
• Support selection and implementation of a company-wide CRM platform.
• Establish processes for customer information, sales activity, and internal coordination.
• Ensure staff are trained and consistently using the CRM.
• Develop repeatable installation processes from site surveys to project closeout.
• Establish checklists, scheduling, and project closeout standards.
• Improve coordination among customers, technicians, contractors, manufacturers, and internal teams.
• Serve as a senior operational leader responsible for accountability and execution.
• Resolve operational challenges, improve communication, and support department leaders.
• Take ownership of daily operational issues to focus on sales, acquisitions, and long-term growth.

Skills

Leadership in operations

Service management

Project management

Systems implementation

Process optimization

Change management

Accountability and execution

Military leadership experience

Job description

Compensation: $150,000-$200,000 Base + Performance Bonus

Opportunity: Potential Advancement to Chief Operating Officer

Position Overview

We are seeking a Director of Operations to help lead and scale a growing commercial equipment sales, service, and maintenance business generating approximately $15-$16 million in annual revenue.

This individual will serve as a key member of the leadership team, working directly with ownership to professionalize operations, implement systems, develop processes, and drive accountability throughout the organization.

The ideal candidate is a hands-on operator who thrives in an entrepreneurial environment, takes ownership of problems, and has the ability to turn ideas into execution.

This is an opportunity to become the operational leader of a growing business, with the potential to advance into a Chief Operating Officer role as the organization expands.

Key Priorities: First 6-12 Months

1. Implement a Service Management Platform

• Take ownership of implementing and rolling out an existing service management system.
• Transition service operations away from manual, paper-based processes.
• Train employees, establish clear workflows, and drive consistent adoption across the organization.

2. Build a Preventative Maintenance Program

• Develop standardized preventative maintenance contracts and operating procedures.
• Establish a repeatable process for selling, scheduling, and delivering maintenance services.
• Support the growth and professionalization of the service and parts business.

3. Implement a CRM System

• Support the selection and implementation of a company-wide CRM platform.
• Establish clear processes for customer information, sales activity, and internal coordination.
• Ensure employees are properly trained and consistently using the system.
• Develop repeatable processes for equipment installations, from initial site surveys through project completion.
• Establish checklists, scheduling procedures, and project closeout standards.
• Improve coordination among customers, technicians, contractors, manufacturers, and internal teams.
• Serve as a senior operational leader responsible for accountability and execution across the business.
• Resolve operational challenges, improve communication, and support department leaders.
• Take ownership of daily operational issues, allowing ownership to focus on sales, acquisitions, and long-term growth.

Ideal Candidate Profile

• Proven leadership experience in operations, service management, project management, or a related field.
• Experience in equipment service, repair, maintenance, or field service operations strongly preferred.
• Demonstrated ability to implement systems, build processes, and drive organizational change.
• Strong leadership presence with the ability to hold teams accountable and solve problems independently.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Strong technical aptitude and willingness to learn and implement new software platforms.
• High degree of integrity, ownership, initiative, and personal accountability.
• Military leadership experience is highly valued, particularly candidates with experience leading teams, managing complex operations, and executing under pressure.
• Must be able to work on-site in Neptune City, New Jersey.

Compensation & Growth

• Base Salary: $150,000-$200,000, depending on experience and qualifications.
• Bonus: Performance-based bonus opportunity.
• Career Growth: Potential advancement into a Chief Operating Officer position as the business continues to scale.

The Opportunity

This role is ideal for an experienced operational leader who wants meaningful responsibility, direct access to ownership, and the opportunity to build the operational foundation of a growing business.

We are looking for someone who doesn't simply identify problems but takes responsibility for solving them, develops practical solutions, and ensures those solutions become part of how the business operates.