Operations Leader: Scale, Service & Client Care

HappyClean; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

HappyClean is looking for an Operations Manager in Austin, Texas, to lead and scale day-to-day operations. This role involves overseeing service execution, managing client relationships, and improving operational efficiency. The ideal candidate thrives in a fast-paced environment and has strong leadership skills.

Key responsibilities include managing daily operations, maintaining workflows, handling client issues, and supervising cleaning staff. Strong decision-making and communication abilities are essential for success in this role.

Qualifications

• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling difficult conversations and conflict resolution.
• Strong operational decision-making and problem-solving abilities.
• Experience managing teams and client relationships.
• Detail-oriented with strong follow-through and documentation habits.

Responsibilities

• Oversee all daily operations of the business.
• Ensure operational performance reporting and documentation is maintained.
• Monitor and improve operational efficiency.
• Manage and oversee client relationships across all accounts.
• Supervise cleaning staff and operational personnel.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Tools

Operational software

Scheduling platforms

Spreadsheets

Job description

HappyClean is looking for an Operations Manager in Austin, Texas, to lead and scale day-to-day operations. This role involves overseeing service execution, managing client relationships, and improving operational efficiency. The ideal candidate thrives in a fast-paced environment and has strong leadership skills.

Key responsibilities include managing daily operations, maintaining workflows, handling client issues, and supervising cleaning staff. Strong decision-making and communication abilities are essential for success in this role.