Operations Manager in Austin

Energy Jobline ZR; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

HappyClean in Austin, TX is seeking an Operations Manager to lead day-to-day operations and scale service delivery. You will oversee service execution, support staff, manage client relationships, and drive efficiency across operations.

The role requires strong leadership and the ability to handle multiple priorities in a fast-paced environment, with bilingual English/Spanish being a plus. Join us to help ownership transition out of daily involvement while maintaining high standards.

Qualifications

• Must demonstrate strong leadership and organizational abilities.
• Experience managing teams and client relationships.
• Bilingual in English/Spanish is preferred.

Responsibilities

• Oversee all daily operations of the business, ensuring smooth service delivery.
• Maintain reporting, documentation, and updates in company systems.
• Monitor performance and identify areas for improvement.
• Coordinate scheduling and service execution across teams.
• Manage client relationships and resolve escalations professionally.
• Lead internal meetings with cleaners and operations staff.

Skills

Leadership

Communication

Organization

Problem solving

Client relationship management

Staff accountability

Meeting facilitation

Documentation

Bilingual English/Spanish

Education

College degree

Tools

Scheduling platforms

Spreadsheets

Reporting systems

Operational software

Job description

Job DescriptionJob Description

Overview:

HappyClean is seeking a highly organized, proactive, and solutions-oriented Operations Manager to help lead and scale our day-to-day operations.

This role is responsible for overseeing service execution, supporting administrative staff, managing client relationships, improving operational efficiency, and helping maintain high standards across our cleaning operations. The ideal candidate is a strong communicator and leader who thrives in fast-paced environments and can confidently manage both people and processes.

This is not a purely administrative role. We are looking for someone who can lead operations, solve problems, support team accountability, and help ownership continue transitioning out of day-to-day operational involvement.

Duties:

• Oversee all daily operations of the business
• Ensure all reporting, documentation, and operational updates are properly maintained within company systems
• Monitor operational performance and identify areas for improvement
• Oversee scheduling coordination and service execution
• Maintain organization, accountability, and workflow efficiency across operations
• Assist with the implementation and improvement of operational systems and SOPs
• Manage and oversee client relationships across all accounts
• Handle client issues, concerns, and escalations professionally and efficiently
• Conduct outbound calls with clients for follow-up, service coordination, retention, and issue resolution
• Coordinate walkthroughs, scope discussions, and operational follow-up when needed
• Manage and oversee all cleaning staff and internal operations personnel
• Handle cleaner issues, accountability, and escalations
• Lead and manage all internal meetings with cleaners and operations staff
• Negotiate and manage pay rates while maintaining company margin goals
• Monitor labor costs, job profitability, and operational KPIs
• Support AR follow-up, invoice accuracy, and collections processes

Experience:

• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience handling difficult conversations and conflict resolution
• Strong operational decision-making and problem-solving abilities
• Experience managing teams and client relationships
• Comfortable leading meetings and holding staff accountable
• Detail-oriented with strong follow-through and documentation habits
• Experience in home services, hospitality, logistics, field operations, or service industries
• Proficiency with operational software, scheduling platforms, spreadsheets, and reporting systems

Qualifications:

• bilingual in English/Spanish
• College degree

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance