Shift Leader: Customer Experience & Operations

Mighty Wash; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Mighty Wash in Texas is seeking a dependable Supervisor to help lead daily operations, ensure excellent customer service, and keep the facility clean and organized. You will support team members and help manage shifts.

The ideal candidate is a strong leader who can stay organized, motivate staff, resolve issues promptly, and create a positive experience for customers and employees alike. Prior supervisory experience is valued, and a flexible weekend schedule is expected.

Qualifications

• Leadership or supervisor experience preferred.
• Strong communication and customer service skills.
• Reliable, dependable, and punctual.

Responsibilities

• Supervise employees during daily shifts.
• Ensure excellent customer service at all times.
• Help train and coach team members.
• Monitor wash quality and make sure vehicles are cleaned properly.
• Handle customer concerns and resolve issues professionally.
• Open and close the business when needed.
• Keep the facility, equipment, and grounds clean and organized.
• Monitor chemical levels, supplies, and inventory.
• Ensure employees are following company procedures and safety guidelines.
• Assist with scheduling and shift coverage when needed.
• Help drive sales of memberships and wash upgrades.
• Communicate with management about any issues or concerns.

Skills

Leadership

Communication

Customer service

Reliability

Punctuality

Job description

Mighty Wash in Texas is seeking a dependable Supervisor to help lead daily operations, ensure excellent customer service, and keep the facility clean and organized. You will support team members and help manage shifts.

The ideal candidate is a strong leader who can stay organized, motivate staff, resolve issues promptly, and create a positive experience for customers and employees alike. Prior supervisory experience is valued, and a flexible weekend schedule is expected.