Operations Leader: Logistics & Continuous Improvement

Bertelsmann; Louisville (KY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with company match

Paid Time Off

Flexible Spending Accounts

Disability Pay

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato Direct Services Potsdam GmbH is seeking an experienced operations leader to support growing facilities in Pleasant Prairie. You will oversee end-to-end operations, drive continuous improvement, and ensure production schedules, shipping requirements, and cost targets are met.

You will lead a team of OPS Supervisors and coordinate warehousing, distribution, and client communications. The role emphasizes process optimization, KPI reporting, QMS support, and client-focused performance.

Qualifications

• Proven leadership with ability to drive cross-functional teams
• Strong analytical and communication skills
• Experience leading multi-client supply chain operations
• Active management of production, quality and technical support areas

Responsibilities

• Maintain production, quality, reliability, and safety requirements
• Hire, train, evaluate, and develop production management staff
• Serve as key communication link between operations and customers (internal and external)
• Logistics management of operations: coordinating warehousing and distribution to ensure timely delivery
• Monitor labor management and ensure accurate accounting for labor costs
• Prepare OPS data and KPI reporting (weekly, monthly, quarterly)
• Support Quality Management System and corrective actions
• Oversee safety and engagement programs
• Manage client KPIs: On Time Delivery, Inventory Control, Claims, On Time shipping
• Train warehouse staff across functional areas
• Lead and guide OPS Supervisors and cross-functional teams
• Oversee inventory control metrics and audits
• Identify process improvements to reduce costs and waste across the supply chain
• Collaborate with Quality Department

Job description

Arvato Direct Services Potsdam GmbH is seeking an experienced operations leader to support growing facilities in Pleasant Prairie. You will oversee end-to-end operations, drive continuous improvement, and ensure production schedules, shipping requirements, and cost targets are met.

You will lead a team of OPS Supervisors and coordinate warehousing, distribution, and client communications. The role emphasizes process optimization, KPI reporting, QMS support, and client-focused performance.