Operations Leader – Leadership Programs

Ladders; Los Gatos (CA); On-site; USD 228,000 - 345,000; Full time

Benefits offered by this job

Comprehensive health plans

Mental health support

401(k) retirement plan with employer:

Stock option program

Flexible paid time off for salaried

35 days annually for paid time off for

Family-forming benefits and life

Job summary

Ladders is seeking a Manager Operations Leadership Programs in Los Gatos, CA to lead major leadership seminars and operations across a hospitality-focused landscape. You will oversee scheduling, vendor management, and analytics tooling to enhance participation and outcomes.

Strong leadership and 10+ years in global settings are required. The role emphasizes cross-functional collaboration, budget oversight, and strategic program development to scale operations and improve customer outcomes.

Qualifications

• 10+ years of experience in global business environments.
• Strong background in event logistics and vendor management.
• Proven leadership and team management experience.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities independently.
• Familiarity with CRM systems like Salesforce and databases.
• Experience with GenAI tools such as Claude Cowork and Gemini.

Responsibilities

• Support operations for 70+ leadership seminars annually including scheduling and location selection.
• Manage vendor relationships and event logistics to ensure participant satisfaction.
• Enhance seminar registration processes based on demand.
• Build and oversee event management tools for analytics and CRM.
• Prepare and control program budgets and report variances to VP.
• Plan agendas for team retreats and sync meetings.
• Lead a team of event planners and operations specialists.

Skills

Leadership

Event logistics

Team management

Communication

Project prioritization

Tools

Salesforce

Databases

GenAI tools

Claude Cowork

Gemini

Job description

Ladders is seeking a Manager Operations Leadership Programs in Los Gatos, CA to lead major leadership seminars and operations across a hospitality-focused landscape. You will oversee scheduling, vendor management, and analytics tooling to enhance participation and outcomes.

Strong leadership and 10+ years in global settings are required. The role emphasizes cross-functional collaboration, budget oversight, and strategic program development to scale operations and improve customer outcomes.