Operations Leader: Inventory, Repairs & Customer Experience

Diamonds Direct; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Diamonds Direct is seeking an Operations Manager to lead store operations, inventory controls, and repair/fulfillment workflows. You will supervise a small team, ensure policy compliance, and coordinate with leadership to deliver an exceptional customer and team member experience.

Key responsibilities include end-to-end order, repair, and fulfillment execution, safeguarding assets, and driving operational excellence to support sales performance.

Qualifications

• Leadership experience overseeing a team in a retail setting.
• Strong operations management including inventory, audits, and fulfillment.
• Ability to manage repairs, warranties, and service flow.

Responsibilities

• Oversee daily store operations, inventory control, and back-office tasks.
• Lead a team of 2–4 operations staff, ensuring adherence to SOPs and controls.
• Manage order processing, repairs, and fulfillment with a focus on accuracy and speed.
• Maintain asset protection, audits, and risk mitigation across store operations.
• Collaborate with Store Manager/General Manager to align operations with sales goals.

Skills

Leadership

Store operations

Inventory management

Customer service

Job description

Diamonds Direct is seeking an Operations Manager to lead store operations, inventory controls, and repair/fulfillment workflows. You will supervise a small team, ensure policy compliance, and coordinate with leadership to deliver an exceptional customer and team member experience.

Key responsibilities include end-to-end order, repair, and fulfillment execution, safeguarding assets, and driving operational excellence to support sales performance.