Operations Leader: Inventory, Fulfillment & Service

Signet Jewelers Limited; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Diamonds Direct is seeking an Operations Manager to lead store operations, including inventory, audits, shipping and receiving, repairs, and warranties. You will oversee a small team and partner with store leadership to ensure accurate, compliant execution of all processes.

The role emphasizes ownership, operational stability, and customer experience, with coverage during peak times and leadership absences. Join a brand committed to exceptional service and quality jewelry.

Qualifications

• Experience leading small teams in a retail environment.
• Strong understanding of store operations and processes.
• Capability to manage inventory, audits, and repairs.

Responsibilities

• Oversee store operations including inventory, shipping/receiving, and audits.
• Lead order, repair, and fulfillment execution with attention to accuracy and timeliness.
• Manage warranty workflows and asset protection routines.
• Provide front office coverage and support sales teams as needed.
• Coach and develop a team of 2–4 operations staff.
• Support Store Manager in sales initiatives and leadership coverage.

Skills

People leadership

Inventory management

Process improvement

Customer service

Tools

MS Office

Job description

Diamonds Direct is seeking an Operations Manager to lead store operations, including inventory, audits, shipping and receiving, repairs, and warranties. You will oversee a small team and partner with store leadership to ensure accurate, compliant execution of all processes.

The role emphasizes ownership, operational stability, and customer experience, with coverage during peak times and leadership absences. Join a brand committed to exceptional service and quality jewelry.