Operations Leader, Hospitality & Golf Experience

PopStroke Entertainment Group; Gilbert (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

The Operating Partner at PopStroke Entertainment Group will oversee daily operations of the restaurant and golf services, driving guest satisfaction and profitability across all venues. You will lead the food and beverage, golf operations, inventory management, and staff development, reporting to the VP of US Operations.

This role requires strong leadership, hospitality expertise, and a hands-on approach to continuous improvement.

Qualifications

• College degree preferred; Bachelor of Science in hotel/restaurant management desirable. Comparable experience considered.
• Proficiency in MS Word, Excel, Outlook, and Outlook Calendar.
• Minimum 7 years of management experience in a high-volume environment within hospitality, entertainment, or restaurant operations.
• Proficient in restaurant functions including food planning/prep, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
• Proficient in golf operations including maintenance of PopStroke Greens courses, pars, ordering of supplies, and staffing levels.
• Valid driver’s license.
• Must be eligible to work in the United States.

Responsibilities

• Oversee and manage all areas of the venue and make final decisions on matters of importance.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Manage food safety and planning.
• Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop.
• Ensure compliance with operational standards, company policies, and all federal/state/local laws and ordinances.
• Maintain high-quality food preparation and service.
• Maintain a professional image of the entire property, including cleanliness, proper uniforms, and appearance standards.
• Estimate and calculate food and beverage costs.
• Manage retail operations and inventory.
• Oversee efficient provisioning and purchasing of supplies.
• Oversee Kitchen Manager and Kitchen Staff to ensure proper portion control and preparation standards to minimize waste.
• Ensure the highest quality of product and execution standards for every guest.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Ensure exceptional guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests.
• Ensure proper security procedures to protect employees, guests, and company assets.
• Maintain a safe working and guest environment to reduce injury and accidents; complete accident reports promptly.
• Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, quality, and cleanliness.
• Investigate and resolve complaints concerning food quality, service, or issues on the PopStroke Greens courses.
• Provide direction to employees on operational and procedural issues.
• Interview hourly employees.
• Direct hiring, supervision, development, counseling, and termination when necessary.
• Conduct orientation, explain the PopStroke philosophy, and oversee training for new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Recruit, coach, counsel, and develop future managers; communicate values, strategies, and objectives.
• Maintain accurate and up-to-date staffing plans for restaurant and golf operations.
• Prepare schedules and ensure the venue is properly staffed for all shifts.
• Maintain a strong presence in the local community and support involvement initiatives with both golf and restaurant teams.
• "Keep Operations Director fully informed of issues, unusual matters, and positive events; take corrective action or recommend alternatives as needed."
• Complete job responsibilities and performance objectives in a timely and effective manner per PopStroke policies.
• Maintain a favorable working relationship with employees to promote a cooperative, productive, and harmonious environment.
• Represent PopStroke in alignment with the company’s “Best in Class” philosophy.
• Perform other duties as required or requested.

Skills

Management experience

Hospitality operations

Restaurant operations

Education

Bachelor of Science in hotel/restaurant management

College degree preferred

Tools

MS Word

Excel

Outlook

Outlook Calendar

Job description

The Operating Partner at PopStroke Entertainment Group will oversee daily operations of the restaurant and golf services, driving guest satisfaction and profitability across all venues. You will lead the food and beverage, golf operations, inventory management, and staff development, reporting to the VP of US Operations.

This role requires strong leadership, hospitality expertise, and a hands-on approach to continuous improvement.