Operating Partner - Gilbert

PopStroke Entertainment Group; Gilbert (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

PopStroke is a founder-led brand delivering hospitality with energy and culture. We seek an Operating Partner to run daily restaurant and golf operations in Gilbert, AZ, overseeing hiring, training, inventory, and guest service to drive profitability and uphold high standards across food, beverage, and golf services.

Reporting to the VP of US Operations, you will lead a hands-on team, enforce ServSafe guidelines, manage costs, and maintain safety.

Qualifications

• College degree preferred; Bachelor of Science in hotel/restaurant management desirable.
• Proficiency in MS Word, Excel, Outlook, and Outlook Calendar.
• Minimum 7 years of management experience in a high-volume hospitality/entertainment/restaurant environment.
• Proficient in restaurant functions: food planning/prep, purchasing, sanitation, and personnel management.
• Proficient in golf operations: maintenance of PopStroke Greens courses and staffing.
• Valid driver’s license.
• Must be eligible to work in the United States.

Responsibilities

• Oversee and manage all areas of the venue and make final decisions on matters of importance.
• Adhere to cost controls to maximize profits across food, beverage, supply, utility, and labor costs.
• Ensure proper security procedures to protect employees, guests, and assets.
• Manage shifts, scheduling, and planning while upholding standards.
• Provide direction to employees on operational issues and oversee training.
• Maintain a strong local community presence through engagement with golf and restaurant teams.

Skills

Leadership

Guest service

Communication

Self-discipline

Problem solving

Education

Bachelor of Science in hotel/restaurant management

Comparable experience considered

Tools

MS Word

Excel

Outlook

Job description

About PopStroke

PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren't here to simply run venues - we're here to build something special together.

About PopStroke

PopStroke is a founder-led brand built by people who believe energy creates results and culture creates momentum. We aren't here to simply run venues - we're here to build something special together.

At PopStroke, every team member has limitless potential to become who they want to be. We encourage bold ideas, celebrate growth, and believe that when you're supported, challenged, and trusted, you rise.

We solve problems together, jump in, and move the needle every day because we care. We lead with ownership, back each other up, and never lose sight of the fun along the way.

The PopStroke Way.

Our Core Values

Make It Fun

If it's not fun, rethink how we're doing it.

We bring creativity, positivity, and joy into everything we do, from guest interactions, doing hard things, and how we support one another.

Bring the Energy

Your vibe sets the tone.

Every leader and team member influences the experience. Show up with enthusiasm, optimism, and presence.

Roll Up Your Sleeves

See it. Fix it. Jump in.

We are hands-on, problem solvers that jump in and become part of the solution. We leave things better than we found them.

Own It

Live your role with an owner's mindset.

We take pride in our work, hold ourselves accountable, and treat the business like it's our own.

Get Off the Hamster Wheel

Don't repeat yesterday - rethink, improve, grow.

We challenge "the way it's always been done" and are always looking for better ways to serve our guests and each other.

If mixing drinks is your jam and spreading good vibes is your game, then it's time to shine on our greens!

About The Role

The Operating Partner is responsible for managing the daily operations of the restaurant and golf operations, including the selection, development, and performance management of employees. The Operating Partner oversees all food, beverage, and golf service operations, manages inventory and ordering, optimizes profits, and ensures exceptional guest satisfaction across all aspects of the venue.

The Operating Partner reports to the VP of US Operations.

Primary Responsibilities

• Oversee and manage all areas of the venue and make final decisions on matters of importance.

FINANCIAL

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
• Ensure that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Manage food safety and planning.
• Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop.
• Ensure compliance with operational standards, company policies, and all federal/state/local laws and ordinances.
• Maintain high-quality food preparation and service.
• Maintain a professional image of the entire property, including cleanliness, proper uniforms, and appearance standards.
• Estimate and calculate food and beverage costs.
• Manage retail operations and inventory.
• Oversee efficient provisioning and purchasing of supplies.
• Oversee Kitchen Manager and Kitchen Staff to ensure proper portion control and preparation standards to minimize waste.
• Ensure the highest quality of product and execution standards for every guest.
• Must be ServSafe certified and uphold all ServSafe guidelines.

GUEST SERVICES

• Ensure exceptional guest service in all areas. Respond to complaints and take all appropriate actions to turn dissatisfied guests into return guests.

Operational Responsibilities

• Ensure proper security procedures to protect employees, guests, and company assets.
• Maintain a safe working and guest environment to reduce injury and accidents; complete accident reports promptly.
• Manage shifts, including daily decision-making, scheduling, and planning while upholding standards, quality, and cleanliness.
• Investigate and resolve complaints concerning food quality, service, or issues on the PopStroke Greens courses.

PERSONNEL

• Provide direction to employees on operational and procedural issues.
• Interview hourly employees.
• Direct hiring, supervision, development, counseling, and termination when necessary.
• Conduct orientation, explain the PopStroke philosophy, and oversee training for new employees.
• Develop employees by providing ongoing feedback, establishing performance expectations, and conducting performance reviews.
• Recruit, coach, counsel, and develop future managers; communicate values, strategies, and objectives.
• Maintain accurate and up-to-date staffing plans for restaurant and golf operations.
• Prepare schedules and ensure the venue is properly staffed for all shifts.

COMMUNITY INVOLVEMENT

• Maintain a strong presence in the local community and support involvement initiatives with both golf and restaurant teams.

Qualifications

• College degree preferred; Bachelor of Science in hotel/restaurant management desirable. Comparable experience considered.
• Proficiency in MS Word, Excel, Outlook, and Outlook Calendar.
• Minimum 7 years of management experience in a high-volume environment within hospitality, entertainment, or restaurant operations.
• Proficient in restaurant functions including food planning/prep, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
• Proficient in golf operations including maintenance of PopStroke Greens courses, pars, ordering of supplies, and staffing levels.
• Valid driver's license.
• Must be eligible to work in the United States.

Personal Requirements

• Self-discipline