Operations Leader for Lottery Systems & Excellence

Scientific Games; Minnesota; On-site; USD 95,000 - 125,000; Full time

Job summary

Scientific Games is seeking an Operations Manager to oversee and optimize daily operations for a mission-critical lottery client environment. You will lead a local operations team, monitor performance, and drive continuous improvements to ensure quality, efficiency and regulatory compliance across production, logistics and support functions.

The role requires strong leadership, data-driven decision making, and collaboration with multiple departments to align operational strategies with business

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering or related field.
• 7+ years of progressive operations management experience, including leadership roles.
• Experience driving process improvements using lean principles (Six Sigma/ISO) and data-driven decision making.

Responsibilities

• Oversee daily operational functions across production, logistics and quality control to ensure smooth workflows.
• Develop, implement and monitor policies, procedures and performance metrics to improve efficiency and productivity.
• Lead and mentor an operations team including hiring, training and performance evaluations.
• Identify areas for process improvement to optimize resources, reduce costs and increase effectiveness.
• Collaborate with sales, product development and finance to align operations with business objectives.
• Ensure compliance with regulatory requirements, company policies and industry standards in gaming.
• Manage budgets, track expenditures and report performance to senior management.
• Oversee inventory, supply chain logistics and facilities maintenance to support operations.
• Address and resolve operational issues and customer crises promptly; prepare regular reports for upper management.

Skills

Leadership

Communication

Analytical thinking

Data-driven decisions

Problem-solving

Team management

Education

Bachelor's degree in Business Administration/Operations Management/Industrial Engineering

Tools

ERP systems

Project management software

Job description

Scientific Games is seeking an Operations Manager to oversee and optimize daily operations for a mission-critical lottery client environment. You will lead a local operations team, monitor performance, and drive continuous improvements to ensure quality, efficiency and regulatory compliance across production, logistics and support functions.

The role requires strong leadership, data-driven decision making, and collaboration with multiple departments to align operational strategies with business