Senior Lottery Operations Leader | Core Systems & Delivery

Scientific Games; United States; Remoto; USD 120.000 - 210.000; Tempo pieno

Descrizione del lavoro

Scientific Games is seeking a General Manager to lead the client’s core lottery system and its technical environment. You will oversee operations, projects, and service delivery, coordinating with Lottery, vendors, and internal teams to meet commitments.

Ideal candidates bring 10+ years in operational leadership, strong budgeting skills, and proven ability to drive performance, risk management, and continuous improvement in a regulated environment.

Competenze

• Bachelor’s degree in business, technology, engineering, operations, or equivalent experience.
• 10–15 years of progressive operational leadership experience.
• 10+ years in operations, service delivery, or mission-critical environments.
• Proven people leadership, performance management, and workforce planning.
• Experience managing complex technology operations, projects, and incidents.
• Strong budget, forecasting, and reporting capabilities.

Mansioni

• Lead day-to-day operation and delivery of core lottery system and supporting tech.
• Ensure systems meet contractual, security, quality, and performance standards.
• Own operational issue resolution, escalation, and root-cause analysis.
• Direct site projects, releases, upgrades, and maintenance activities.
• Develop detailed operational plans, schedules, and risk assessments.
• Maintain ownership of SLA outcomes and stakeholder updates.
• Lead site teams through workforce planning and development.
• Manage site operating budget, forecasts, and expenditures.
• Collaborate with Lottery, vendors, and clients for uninterrupted service.

Conoscenze

Operational leadership

Budget management

Project delivery

Incident management

Stakeholder communication

Workforce planning

Risk management

Strategic planning

Formazione

Bachelor's degree in business/tech/engineering/operations

Descrizione del lavoro

Scientific Games is seeking a General Manager to lead the client’s core lottery system and its technical environment. You will oversee operations, projects, and service delivery, coordinating with Lottery, vendors, and internal teams to meet commitments.

Ideal candidates bring 10+ years in operational leadership, strong budgeting skills, and proven ability to drive performance, risk management, and continuous improvement in a regulated environment.