Operations Leader — Food Service & Guest Experience

Hunter Super Techs - TurnPoint; Washington (District of Columbia); On-site; USD 80,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

100% employer-paid Life Insurance

401(k) Retirement Plan

Employer match for HSA

Job summary

Wonder is seeking an Assistant General Manager in Washington, DC to lead the four walls of a Wonder location, overseeing kitchen, service, fulfillment, and customer experience. You will drive peak performance across shifts, maintain brand standards, and coach hourly team members to deliver consistent quality and service.

You will own daily operations, collaborate with leadership on hiring and development, and relentlessly pursue improvements in labor, throughput, and customer satisfaction in a

Qualifications

• 2+ years of experience managing shift operations in food service, retail, or hospitality.
• Confident in leading teams in fast-paced, customer-facing environments.
• Experience owning operational KPIs including labor and throughput.
• Knowledge of food safety and team safety protocols.

Responsibilities

• Oversee day-to-day operations across kitchen, service, and customer experience.
• Optimize labor deployment and shift readiness to meet volume targets.
• Use data to identify issues and drive continuous improvement.
• Ensure compliance with food safety, labor, and health standards.
• Lead and coach hourly team members for accountability and service excellence.

Skills

Team leadership

Shift operations management

KPI tracking

Food safety knowledge

Communication

Education

Food Manager Certificate

Job description

Wonder is seeking an Assistant General Manager in Washington, DC to lead the four walls of a Wonder location, overseeing kitchen, service, fulfillment, and customer experience. You will drive peak performance across shifts, maintain brand standards, and coach hourly team members to deliver consistent quality and service.

You will own daily operations, collaborate with leadership on hiring and development, and relentlessly pursue improvements in labor, throughput, and customer satisfaction in a