Operations Leader, Food Service & Guest Experience

RiseMe; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Wonder is seeking an Assistant General Manager to run the four walls of a location, overseeing kitchen, service, fulfillment, and customer experience to ensure peak performance each shift. You will own daily results, coach teams, monitor KPIs, and partner with senior leadership on hiring, training, and improvements.

This role demands accountability, data-driven decisions, and a hands-on leadership style. Join Wonder to help deliver consistent quality and speed while upholding brand standards and

Qualifications

• Minimum 2+ years managing shift operations in food service or hospitality.
• Proven ability to lead cross-functional teams in fast-paced environments.
• Strong focus on quality, safety, and customer satisfaction.

Responsibilities

• Oversee daily operations across kitchen, service, and fulfillment.
• Optimize labor deployment and shift readiness to meet targets.
• Monitor KPIs and drive continuous improvement.
• Coach and develop hourly team members for performance.

Skills

Shift operations management

Team leadership

Customer service focus

Operational KPI tracking

Job description

Wonder is seeking an Assistant General Manager to run the four walls of a location, overseeing kitchen, service, fulfillment, and customer experience to ensure peak performance each shift. You will own daily results, coach teams, monitor KPIs, and partner with senior leadership on hiring, training, and improvements.

This role demands accountability, data-driven decisions, and a hands-on leadership style. Join Wonder to help deliver consistent quality and speed while upholding brand standards and