Operations Manager

Hillyard; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

401(k) and profit-sharing

Job summary

Hillyard, Inc. is seeking an Operations Manager for the Mesa, AZ location to lead the Operations team. The role focuses on continuous improvement, safety initiatives, cost control, and collaboration with sales and regional teams.

The person will coach employees, oversee Customer Service, Warehouse, Delivery, and Service, manage budgets, monitor KPIs, and serve as a key liaison with vendors and the local community.

Qualifications

• Bachelor's degree required.
• 4-6 years’ experience or training in a related field.
• Forklift certification, or ability to attain within 1 year.
• Superior Communication Skills.
• Demonstrated Leadership.
• Excellent Understanding of 5S Principles.
• Superior Troubleshooting Skills.
• Computer Literacy.

Responsibilities

• Oversee management of Customer Service, Warehouse, Delivery, and Service functions.
• Participate in hiring and payroll processes for staff.
• Provide coaching on continuous improvement and 5S principles.
• Support employee development and give feedback on performance.
• Develop partnership with the sales team and facilitate regular meetings.
• Engage with regional team to develop and execute strategic inventory and cost-control initiatives.
• Attend customer meetings and serve as SME for local operations.
• Manage annual operations budget and monitor KPIs.

Skills

Leadership

Communication

Analytical skills

5S Principles

Troubleshooting

Computer literacy

Education

Bachelor's Degree

Tools

Forklift Certification

Job description

Hillyard, Inc. is currently taking applications for Operations Manager for our Operations team in Mesa, AZ.

This position represents Hillyard within the local community and serves as a top-tier contact for both our customers and the area sales team. They will maintain a strong focus on continuous improvement opportunities within Operations and engage their peers at the regional and corporate levels as it relates to the development or execution of various cost control and safety initiatives. In this role the Operations Manager will facilitate employee growth and education by providing consistent and thorough feedback related to their job performance and assist with sales growth opportunities as the subject matter expert in local operations.

Essential Functions And Responsibilities:

• Responsible for management oversight of functions within Customer Service, Warehouse, Delivery, Service, departments.
• Manages and participates in the hiring process for staff.
• Manages and approves payroll of staff.
• Conduct employee job shadows and provide coaching focused on continuous improvement and 5S principles.
• Assist in the development of employees and provide critical feedback related to their job performance.
• Develop and maintain a strong partnership with the sales team including facilitating regular meetings, providing reports, and assisting with growth initiatives.
• Engage in and identify cost savings initiatives related to continuous improvement and 5S principles.
• Generate, read, and respond to daily emails and intentionally engage in other communication channels.
• Maintain annual regulatory and company compliance training.
• Cross-functional knowledge of all DC Departments.
• Attend customer meetings in support of our sales team and provide insight as it pertains to Hillyard operations and historical performance.
• Serve as main point of contact for vendors, logistics partners, and the local community.
• Facilitate individual and team meetings.
• Disseminate information and assist with audience understanding and/or adoption.
• Engage with regional team to develop and execute strategic initiatives related to inventory, transportation, training, and other areas.
• Monitor and manage an annual operations budget and adjust expenses in relation to sales performance.
• Analyze, manage, and assess distribution center activity related to customer order fulfillment.
• Identify opportunities for improvement and participate in work projects related to task improvement.
• Maintain detailed understanding of key performance indicators and develop strategies to improve.
• Participate in local leadership and/or sales meetings.
• On occasion, serve as a Subject Matter Expert for local, regional, or national project teams.

Qualifications Include:

• 4 year Bachelors Degree Required.
• 4-6 years’ experience or training in a related field.
• Forklift certification, or the ability to attain certification within 1 year.
• Superior Communication Skills.
• Demonstrated Leadership.
• Superior Analytical Skills.
• Excellent Understanding of 5S Principles.
• Superior Troubleshooting Skills.
• Computer Literacy.

Hillyard, an incredible family-owned enterprise with a rich history dating back to its inception in 1907, invites you to join our dynamic journey! Our relentless dedication to fostering clean, safe, and healthy environments has propelled us to expand our footprint in your area.

What’s in it for You:

• $85k-$100k per year and bonus program
• Paid holidays
• Paid time off programs
• Industry leading 401(K) and profit-sharing program

Hillyard is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.