Operations Leader, Customer Success & Delivery

Blueprint-Technologies; Bellevue (WA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA

Paid time off

Parental leave

Professional growth

Job summary

Blueprint Technologies in Bellevue, WA is seeking an Assistant Director of Operations to help lead a customer support center. You’ll work closely with the Director of Operations to oversee daily activities, strengthen operational processes, support team performance, and advance strategic objectives.

You’ll partner with managers, senior leaders, clients, and cross-functional teams to maintain operational excellence, deliver exceptional service, and strengthen client satisfaction.

Qualifications

• Four to six years of progressively responsible leadership experience in operations, service delivery, or a comparable fast-paced and evolving environment.

Responsibilities

• Assist the Director of Operations with developing and implementing operational plans, policies, and initiatives that support company goals and continuous improvement.
• Partner with managers to oversee daily operations, staffing, workflows, service delivery, and team performance.
• Support client initiatives, participate in client meetings, and maintain alignment across teams to advance client satisfaction and strategic objectives.
• Oversee staff performance and partner with managers to provide coaching, guidance, and accountability.
• Ensure performance, quality, service, and customer-experience standards are consistently met or exceeded.
• Use data and analytics to support decision-making, operational problem-solving, and process improvement.
• Translate business strategy into practical plans and effective day-to-day execution.
• Identify operational trends, risks, service gaps, and opportunities for improvement.
• Support engagement growth through successful project delivery, strategic differentiation, and proactive partnership with Blueprint and client leadership.
• Champion initiatives that improve customer and employee experiences.
• Monitor budgets, operational costs, staffing needs, and resource allocation.
• Communicate operational performance, risks, blockers, tradeoffs, and recommendations clearly to leaders and stakeholders.

Skills

Leadership

People management

Operations

Data-driven decisions

Strategic thinking

Job description

Blueprint Technologies in Bellevue, WA is seeking an Assistant Director of Operations to help lead a customer support center. You’ll work closely with the Director of Operations to oversee daily activities, strengthen operational processes, support team performance, and advance strategic objectives.

You’ll partner with managers, senior leaders, clients, and cross-functional teams to maintain operational excellence, deliver exceptional service, and strengthen client satisfaction.