Operations Leader, Customer Onboarding & AI-Driven Delivery

GraphiteRx Inc.; Nashville (TN); Hybrid; USD 170,000 - 230,000; Full time

Benefits offered by this job

Strong compensation

Great benefits

Collaborative culture

Job summary

A healthcare innovation company in Nashville is seeking a Customer Operations & Implementation Leader to design scalable systems for customer operations, manage teams, and leverage AI tools. The ideal candidate will have over 8 years of experience in customer operations and a strong track record in building operational efficiencies. This role offers a competitive compensation package and the opportunity to drive change in U.S. healthcare. Applicants must be authorized to work in the U.S. and the position is primarily onsite with some remote work on Fridays.

Qualifications

• 8+ years of experience in customer operations or implementation leadership.
• Proven experience in building scalable operational systems.
• Experience managing both human workflows and workflow automation.

Responsibilities

• Develop repeatable onboarding and implementation playbooks.
• Lead implementation execution with strong project discipline.
• Build, manage, and develop a team responsible for customer delivery.

Skills

Customer operations leadership

AI tools management

Cross-functional communication

Process standardization

Project discipline

Job description

A healthcare innovation company in Nashville is seeking a Customer Operations & Implementation Leader to design scalable systems for customer operations, manage teams, and leverage AI tools. The ideal candidate will have over 8 years of experience in customer operations and a strong track record in building operational efficiencies. This role offers a competitive compensation package and the opportunity to drive change in U.S. healthcare. Applicants must be authorized to work in the U.S. and the position is primarily onsite with some remote work on Fridays.