AI & Automation Ops Lead – Scalable Onboarding & Support

GraphiteRx Inc.; Nashville (TN); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Strong compensation

Great benefits

Collaborative culture

Remote on Fridays

Job summary

A healthcare innovation firm in Nashville is seeking a Customer Operations & Implementation Lead (AI & Automation) to develop scalable systems for onboarding and support within B2B environments. The ideal candidate has over 4 years of experience in customer operations and a proven record in implementing AI workflows to enhance operational efficiency. This role offers a competitive package and the opportunity to shape critical solutions in U.S. healthcare while working collaboratively with a dynamic team.

Qualifications

• 4+ years in customer operations, implementation, support operations, product operations, or ops-heavy customer success.
• Experience building or improving onboarding/implementation systems in a B2B environment.
• Hands-on experience implementing AI/automation workflows with measurable impact.

Responsibilities

• Build repeatable onboarding and implementation playbooks.
• Design scalable support systems including intake and triage.
• Define and track KPIs with dashboards to measure impact.

Skills

Customer operations

Implementation

Support operations

Product operations

Data analysis

AI implementation

Job description

A healthcare innovation firm in Nashville is seeking a Customer Operations & Implementation Lead (AI & Automation) to develop scalable systems for onboarding and support within B2B environments. The ideal candidate has over 4 years of experience in customer operations and a proven record in implementing AI workflows to enhance operational efficiency. This role offers a competitive package and the opportunity to shape critical solutions in U.S. healthcare while working collaboratively with a dynamic team.