Operations Leader: Build Teams, Drive Service Excellence

FlexTek; Dallas (TX); On-site; USD 68,000 - 92,000; Full time

Job summary

FlexTek is seeking a hands-on Operations Leader in Dallas to oversee daily service delivery, build a motivated team of 8–12, and ensure safe, high‑quality operations.

The ideal candidate has 5+ years in leadership or operations management, excels at coaching, problem solving, and collaborating with clients and airport stakeholders.

Aviation experience is a plus but not required; willingness to learn the industry and adapt to changing priorities is essential.

Qualifications

• Minimum of 5 years of leadership or operational management experience.
• Currently serving in a leadership or management capacity.
• Proven experience managing, developing, and holding teams accountable.
• Strong conflict resolution, communication, and decision making skills.
• Hands-on leadership approach; lead by example.
• Career progression and professional growth history.
• Ability to stay persistent, adaptable, and solution oriented in challenging situations.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Oversee daily operations, ensuring safe, efficient, and high quality service delivery.
• Lead, coach, and develop a team of approximately 8 to 12 employees, including supervisory leadership.
• Build a positive, accountable, and collaborative team environment.
• Manage staffing, scheduling, recruiting, and employee performance to support operational needs.
• Develop strong relationships with clients, airport stakeholders, and internal leadership.
• Address operational challenges, resolve conflicts, and implement effective solutions.
• Ensure compliance with company policies, safety standards, and applicable regulations.
• Monitor operational performance, identify opportunities for improvement, and implement process enhancements.
• Respond effectively to operational disruptions and changing business priorities.
• Partner with senior leadership to achieve operational goals and maintain service excellence.

Skills

Leadership

Team development

Staffing

Conflict resolution

Communication

Decision making

Problem solving

Organizational skills

Adaptability

Learning mindset

Job description

FlexTek is seeking a hands-on Operations Leader in Dallas to oversee daily service delivery, build a motivated team of 8–12, and ensure safe, high‑quality operations.

The ideal candidate has 5+ years in leadership or operations management, excels at coaching, problem solving, and collaborating with clients and airport stakeholders.

Aviation experience is a plus but not required; willingness to learn the industry and adapt to changing priorities is essential.