Operations Lead – Workforce Programs & Extreme Service

Dynamic Works Institute; Montgomery (AL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Disability insurance

PTO

Paid holidays

401K

Flexible Spending Account

Tuition assistance

Job summary

Dynamic Workforce Solutions is seeking an Operations Manager to oversee program coordination and staff performance in Montgomery, AL. The role emphasizes Extreme Customer Service as a core guideline for daily interactions and outcomes.

The ideal candidate will coach teams, ensure compliance with funding requirements, and drive continuous improvement across workforce development projects. A Bachelor’s degree and relevant supervisory experience are required.

Qualifications

• Bachelor's degree required in relevant field.
• 3+ years in a supervisory/management role; 5 years in workforce development preferred.
• Solid knowledge of WIAO regulations and workforce development practices.
• Strong project management, organizational, and data analysis skills.
• Excellent communication and ability to meet deadlines.
• Valid driver's license and vehicle insurance.

Responsibilities

• Coordinate programs and manage services within those programs.
• Coach and lead staff to meet performance goals and ensure compliance.
• Analyze workforce activities to ensure policy and contract adherence.
• Communicate improvements and implement enhancements.
• Plan and implement a quality management model for improvement and customer satisfaction.
• Use data sources to support performance actions and address deficiencies.
• Address customer complaints using Extreme Customer Service guidelines.
• Engage industry sectors to meet employer/job seeker needs; collaborate with partners.
• Evaluate performance goals and enforce procedures to impact measures.
• Develop teamwork strategies and provide staff training as needed.
• Identify and fill open positions and coach staff to improve performance.

Skills

Extreme customer service

Coaching techniques

Learning orientation

Communication skills

Teamwork

Technical capacity

Education

Bachelor's degree in Human Services, Business, Education or HR

Tools

Microsoft Office Suite

Job description

Dynamic Workforce Solutions is seeking an Operations Manager to oversee program coordination and staff performance in Montgomery, AL. The role emphasizes Extreme Customer Service as a core guideline for daily interactions and outcomes.

The ideal candidate will coach teams, ensure compliance with funding requirements, and drive continuous improvement across workforce development projects. A Bachelor’s degree and relevant supervisory experience are required.