Operations Lead, The HUB & University Services

SAMFORD UNIVERSITY; Homewood (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Samford University seeks an Assistant Director of Operations to oversee The HUB and the University Center information desk. This role coordinates purchasing contracts and logistics for Student Affairs in collaboration with the Director of Operations.

The position emphasizes first-rate customer service, supervision of student staff, and efficient handling of phone and switchboard operations across campus.

Qualifications

• Requires a Bachelor's degree and ability to maintain confidentiality.
• Excellent communication with students, parents, faculty, and staff.
• Experience in customer service in a service/information center.
• Ability to lead meetings and trainings for student staff.

Responsibilities

• Oversee the operation of The HUB information desk in the University Center.
• Greet and assist customers and route inquiries to appropriate departments.
• Manage HUB phone system and coordinate with Tech Services for updates and records.
• Ensure the University switchboard is answered promptly and calls routed correctly.
• Recruit, interview, and select HUB staff with the Director of Operations.
• Supervise student employees and plan staff training.
• Prepare and maintain student employee schedules each semester.
• Develop procedures for inquiries, incidents, and complaints.
• Plan and schedule staff meetings with student workers each semester.
• Assist in procurement needs for Student Affairs and manage purchasing.

Skills

Communication

Customer service

Confidentiality

Multitasking

Leadership

Education

Bachelor's degree

Master's degree

Tools

BANNER

iContracts

Microsoft Word

Microsoft Excel

When to Work

Job description

Samford University seeks an Assistant Director of Operations to oversee The HUB and the University Center information desk. This role coordinates purchasing contracts and logistics for Student Affairs in collaboration with the Director of Operations.

The position emphasizes first-rate customer service, supervision of student staff, and efficient handling of phone and switchboard operations across campus.