Operations Lead: Tech Repairs & School Logistics

Cell Tech Inc.; Virginia; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Paid holidays

PTO eligibility after one year ofサービス

Health insurance

Job summary

Cell Tech Inc. in Dulles, Virginia seeks a hands-on Head of Operations to lead daily facility performance across repair, inventory, and logistics. You will supervise technicians, drivers, and warehouse staff, ensure SLA adherence, and drive process improvements on the floor.

The ideal candidate is organized, decisive, and able to coordinate across departments—HR, accounting, procurement, deployments—and deliver quality results while maintaining safety standards and strong customer service.

Qualifications

• Experience in an operations supervisory or team leadership role.
• Experience in repair center, warehouse, logistics operation, IT services facility, or similar environment.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to supervise teams and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proficiency with spreadsheets, reporting tools, inventory systems, and operational software.
• Ability to monitor productivity, identify workflow challenges, and implement corrective actions.
• Strong attention to detail, accountability, and time management.
• Ability to work independently and lead by example.

Responsibilities

• Oversee daily facility operations including device repairs, deployments, inventory, warehousing, and logistics.
• Plan and assign daily workloads based on priorities, customer requirements and resources.
• Monitor work orders, repair progress, turnaround times and deadlines.
• Identify bottlenecks, resolve issues and implement process improvements.
• Ensure SLAs and quality standards are consistently met.

Skills

Leadership

Problem-solving

Communication

Time management

Attention to detail

Independent worker

Tools

Repair Genie

Inventory systems

Reporting tools

Job description

Cell Tech Inc. in Dulles, Virginia seeks a hands-on Head of Operations to lead daily facility performance across repair, inventory, and logistics. You will supervise technicians, drivers, and warehouse staff, ensure SLA adherence, and drive process improvements on the floor.

The ideal candidate is organized, decisive, and able to coordinate across departments—HR, accounting, procurement, deployments—and deliver quality results while maintaining safety standards and strong customer service.