Lead, AI Server Ops & Repair Operations

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Employee Magnets, Inc. seeks an experienced supervisor for its repair depot. You will lead a team of technicians, review KPIs, and ensure performance aligns with SLA goals. You will develop SOPs and training programs, monitor inventory and workflows, and collaborate across departments to uphold quality and efficiency.

Your role emphasizes strong communication, leadership, and hands-on process improvement to boost customer satisfaction and productivity in a warehouse setting.

Qualifications

• Minimum of 2-3 years work-related supervision experience in Server related system repair service industry.
• Must be fluent in speaking/writing in English; Spanish speaking is a plus.

Responsibilities

• Supervise a team of repair technicians and review daily KPI and SLA requirements.
• Recruit, train and evaluate technicians; ensure training follows approved SOPs.
• Perform performance evaluations and handle disciplinary actions as needed.

Skills

Communication

Leadership

Excel reporting

ISO SOP writing

Lean 5S

Team building

Customer service

Adaptability

Tools

Excel

Word

ISO standards

Job description

Employee Magnets, Inc. seeks an experienced supervisor for its repair depot. You will lead a team of technicians, review KPIs, and ensure performance aligns with SLA goals. You will develop SOPs and training programs, monitor inventory and workflows, and collaborate across departments to uphold quality and efficiency.

Your role emphasizes strong communication, leadership, and hands-on process improvement to boost customer satisfaction and productivity in a warehouse setting.