Operations Lead – Retail Parts & Customer Service

Alter Trading; Des Moines (IA); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off in the First Year

Company Paid Disability Insurance

HSA w/ company match

401k w/ company match

Job summary

Alter Trading seeks a Lead in its Des Moines area to perform a wide range of administrative, clerical and retail duties, acting as Assistant to the Supervisor. Responsibilities include customer service, cash handling, inventory and showroom oversight, and supervising counter staff.

The role requires a high school diploma, 2+ years cashier experience, 1–3 years in clerical work, and strong Word/Excel skills. Knowledge of ferrous/non-ferrous materials and car parts is a plus.

Qualifications

• High School diploma or equivalent required.
• At least 2 years’ cashier experience in retail and 1-3 years experience as office/clerical assistant.
• Intermediate skills in Word and Excel.
• Excellent customer service skills and ability to handle customers and colleagues with courtesy and respect.
• Knowledge of ferrous and non-ferrous materials and familiarity with car parts is a plus.

Responsibilities

• Greet and screen customers, vendors and visitors including staff.
• Answer incoming calls with courteous service; provide product and price information.
• Direct inquiries to appropriate area or person and escalate as needed.
• Interact with tow truck drivers and parts sales staff.
• Supervise online parts or car sales.
• Inventory management and maintain showroom.
• Clerical data entry and reporting responsibilities.
• Balance cash drawer and process payments; ensure cash handling accuracy.

Skills

Customer service

Cash handling

Data entry

Word

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Alter Trading seeks a Lead in its Des Moines area to perform a wide range of administrative, clerical and retail duties, acting as Assistant to the Supervisor. Responsibilities include customer service, cash handling, inventory and showroom oversight, and supervising counter staff.

The role requires a high school diploma, 2+ years cashier experience, 1–3 years in clerical work, and strong Word/Excel skills. Knowledge of ferrous/non-ferrous materials and car parts is a plus.