Operations Lead, Mobile Translational Research Unit (mTRU)

University of Washington; Seattle (WA); Presencial; USD 61.000 - 92.000; Jornada completa

Descripción de la vacante

University of Washington in Seattle seeks a Program Operations Specialist to lead the mTRU program, overseeing intake, staffing and capacity planning while ensuring high levels of service and efficiency.

You will work with investigators, study teams, and leadership to align resources with demand, develop workflows, and deliver actionable reports. This regular, full-time role offers opportunities to improve operations across UW Medicine's clinical research portfolio.

Formación

• Bachelor's degree in healthcare administration or a related field is required.
• 2+ years of progressive experience in healthcare operations, clinical research operations, program administration, or related field.
• Demonstrated ability to analyze operational metrics and translate data into actionable recommendations.

Responsabilidades

• Lead operational administration of mTRU program service delivery to ensure optimal utilization of clinical, staffing, and facility resources.
• Monitor and analyze program demand, scheduling trends, staffing utilization, and operational performance metrics.
• Develop and maintain capacity management tools and processes to align staffing resources with current and projected service demand.
• Evaluate workload distribution and identify opportunities to improve efficiency and utilization across program activities.
• Develop, maintain, and distribute operational reports, dashboards, and performance metrics.
• Analyze program utilization, capacity, service demand, turnaround times, and customer service metrics.
• Evaluate program effectiveness through performance indicators, operational outcomes, stakeholder feedback, and resource utilization trends.
• Serve as the primary operational liaison for investigators, study teams, sponsors, and other stakeholders utilizing mTRU services.
• Lead consultations with research teams to assess operational needs and establish service requirements.
• Build and maintain strong collaborative relationships with clinical research stakeholders across UW Medicine and partner institutions.
• Evaluate existing workflows to identify inefficiencies, bottlenecks, and process gaps.
• Lead continuous process improvement initiatives focused on enhancing operational effectiveness and client experience.

Conocimientos

Operational analytics

Capacity planning

Stakeholder engagement

Workflow improvement

Project management

Educación

Bachelor's degree in a relevant field

Herramientas

Microsoft Excel

Descripción del empleo

University of Washington in Seattle seeks a Program Operations Specialist to lead the mTRU program, overseeing intake, staffing and capacity planning while ensuring high levels of service and efficiency.

You will work with investigators, study teams, and leadership to align resources with demand, develop workflows, and deliver actionable reports. This regular, full-time role offers opportunities to improve operations across UW Medicine's clinical research portfolio.