Operations Lead: Inventory, Fleet & Customer Experience

Sonepar; New Berlin (WI); Hybrid; USD 61,000 - 83,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement savings with company

Job summary

Viking Electric, part of the Sonepar group, seeks an Assistant Operations Manager in New Berlin, WI. The role supports location operations, supervises drivers, inventory specialists and receiving associates, and ensures safe, compliant delivery of services within budget and KPI targets.

You will collaborate with Sales, Purchasing, HR, and Corporate Operations to sustain efficient, customer-focused operations and continuous improvement across processes and asset management.

Qualifications

• 2 years’ experience in operations, logistics, or distribution.
• Supervisory and sales/counter experience preferred.
• Knowledge of distribution and warehousing processes and equipment.
• Knowledge of or ability to learn and enforce DOT rules and regulations.

Responsibilities

• Assist in workforce management including recruitment, development, retention, and performance management of assigned operations associates.
• Assist in daily management of location operations including productivity, workflow, staffing, inventory, fleet, and customer service levels.
• Provide a safe working environment for all associates through compliance, education, and reinforcement of Viking Electric policies and procedures.
• Collaborate with Sales, Purchasing, Human Resources, and Corporate Operations, to provide a consistent, responsive, innovative, and profitable customer service model.
• Involvement in consistently improving quality standards in service, business process, inventory control, and loss control.
• Assist in oversight of building, grounds, Viking Electric assets, facility services, operational services, and fleet.
• Monthly oversight of annual operating expense budget and operational KPI's.

Skills

Operations management

Logistics

Supervisory experience

Customer service

Job description

Viking Electric, part of the Sonepar group, seeks an Assistant Operations Manager in New Berlin, WI. The role supports location operations, supervises drivers, inventory specialists and receiving associates, and ensures safe, compliant delivery of services within budget and KPI targets.

You will collaborate with Sales, Purchasing, HR, and Corporate Operations to sustain efficient, customer-focused operations and continuous improvement across processes and asset management.