Operations Lead, Home Health (Springfield & Lebanon)

BAYADA Home Health Care; Springfield (MO); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based incentives

Full benefits package

Weekly pay

401(k) with company match

Job summary

Integrity Home Care + Hospice by BAYADA is seeking an Associate Director of Operations to lead our Springfield and Lebanon offices. This hands-on role focuses on achieving operational performance, coaching teams, and ensuring high-quality home health services.

The position requires previous healthcare operations leadership, comfort with Homecare Homebase (HCHB) and OASIS processes, and a proactive, results-driven mindset. Travel between Springfield and Lebanon is expected.

Qualifications

• Previous management or leadership experience, preferably within healthcare operations.
• Experience in home health is a plus, familiarity with Homecare Homebase (HCHB) and OASIS documentation and processes.
• Strong leadership presence with the ability to motivate, coach, and hold teams accountable.
• Experience managing performance metrics, KPIs, and operational goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to think critically, prioritize competing demands, and make sound decisions.
• A proactive, solutions-oriented mindset with a strong sense of urgency.
• Willingness to be actively involved in day-to-day operations.
• Ability to travel between Springfield and Lebanon as needed.

Responsibilities

• Provide operational leadership for Springfield and Lebanon Home Health offices.
• Partner with leadership to drive office performance, operational efficiency, and growth.
• Coach employees and promote accountability and teamwork.
• Monitor KPIs, intake performance, and productivity against goals.
• Identify improvements and implement solutions to drive results.
• Support employee development, engagement, and retention.
• Address performance concerns with professionalism.
• Collaborate with clinical, intake, and admin teams to ensure seamless operations.

Skills

Leadership

Operations management

Coaching & development

Performance management

Communication

Critical thinking

Problem solving

Urgency & initiative

Tools

Homecare Homebase (HCHB)

OASIS documentation

Job description

Integrity Home Care + Hospice by BAYADA is seeking an Associate Director of Operations to lead our Springfield and Lebanon offices. This hands-on role focuses on achieving operational performance, coaching teams, and ensuring high-quality home health services.

The position requires previous healthcare operations leadership, comfort with Homecare Homebase (HCHB) and OASIS processes, and a proactive, results-driven mindset. Travel between Springfield and Lebanon is expected.