Operations Lead: Guest Experience & Service Excellence

Chick-fil-A; San Antonio (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Chick-fil-A in San Antonio, TX seeks an Assistant Director to support Operations in leading daily guest experience and Front of House/Back of House operations with excellence, consistency, and care.

This role collaborates with the Executive Director of Operations to uphold high hospitality standards, develop the team, ensure cleanliness and speed of service, and foster a culture rooted in teamwork and ownership. Strong leadership presence is essential.

Responsibilities

• Lead daily guest experience and Front of House / Back of House operations with excellence and care.
• Develop and support a high-performing team, ensuring cleanliness and speed of service.
• Collaborate with Operations leadership to maintain strong systems and hospitality standards.

Job description

Chick-fil-A in San Antonio, TX seeks an Assistant Director to support Operations in leading daily guest experience and Front of House/Back of House operations with excellence, consistency, and care.

This role collaborates with the Executive Director of Operations to uphold high hospitality standards, develop the team, ensure cleanliness and speed of service, and foster a culture rooted in teamwork and ownership. Strong leadership presence is essential.