Hospitality Ops Leader & Guest Experience Champion

Urban Air; Coppell (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading indoor adventure park operator in Coppell is seeking an Assistant General Manager to lead teams and deliver exceptional customer service. This role involves hiring, training, and supervising staff while ensuring operational excellence in entertainment and safety standards. Candidates should have 3+ years in a supervisory role in hospitality and the ability to motivate a diverse team. A commitment to customer satisfaction and a positive work environment is essential.

Qualifications

• Must have experience in hospitality-related fields.
• Must have at least 3 years of supervisory or management experience.
• Ability to pass a thorough background check.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention, coaching, and staff training.
• Develop weekly schedules and ensure adequate staffing.

Skills

Customer service excellence

Supervisory skills

Team development

Strong communication skills

Computer skills (Microsoft Office)

Education

Experience in hospitality

3+ years supervisory or management experience

Job description

A leading indoor adventure park operator in Coppell is seeking an Assistant General Manager to lead teams and deliver exceptional customer service. This role involves hiring, training, and supervising staff while ensuring operational excellence in entertainment and safety standards. Candidates should have 3+ years in a supervisory role in hospitality and the ability to motivate a diverse team. A commitment to customer satisfaction and a positive work environment is essential.