Operations Lead: Guest Experience & Events

CircusTrix, LLC; Centerville (OH); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k) with company match

Job summary

Sky Zone, part of CircusTrix, LLC, is seeking a hands-on Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will step in as Manager on Duty when senior leaders aren’t on-site and ensure a high standard of guest experience and safety.

Join a fast-paced, high-energy environment where you will coach staff, drive operations, and support guest satisfaction across multiple park areas, including evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Minimum 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail, food & beverage, amusement/entertainment, or recreation preferred.
• Proficiency with technology, including POS systems and Microsoft Office/Teams.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Act as Manager on Duty when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide proactive, on-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.
• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Skills

Leadership

Customer service

Team management

Communication

Operations

Availability

Tools

POS systems

Microsoft Office

Teams

Job description

Sky Zone, part of CircusTrix, LLC, is seeking a hands-on Team Lead to rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities. You will step in as Manager on Duty when senior leaders aren’t on-site and ensure a high standard of guest experience and safety.

Join a fast-paced, high-energy environment where you will coach staff, drive operations, and support guest satisfaction across multiple park areas, including evenings, weekends, and holidays.