Operations Lead - Guest Care & Safety

National Health Foundation; Glendale (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

National Health Foundation in Glendale, CA is seeking an Operations Manager to oversee guest services, staff training, and safety. The role focuses on quality service, operational systems, and crisis intervention in a fast-paced setting.

The position reports to leadership, ensures budget adherence, and coordinates with multiple teams to maintain high standards of care and compliance with health and safety policies. Schedule: Wed–Sun, 10:00 AM–6:30 PM.

Qualifications

• Bachelor's degree preferred.
• 1-2 years’ supervisory experience with mentoring and coaching staff.
• Excellent verbal and written communication skills.
• Ability to multi-task, solve problems, meet deadlines, and manage a team.
• Knowledge of safety, health, and emergency response best practices.

Responsibilities

• Oversee daily operations and coach the team to meet service standards.
• Coordinate guest meals and menus with emphasis on Harm Reduction practices.
• Train staff to respond to emergencies and provide crisis intervention.
• Ensure timely incident reports and maintain safety documentation.
• Develop and monitor health and safety measures, including evacuation procedures.
• Collaborate with leadership to share updates and manage budget oversight.
• Conduct weekly site safety inspections and coordinate repairs.
• Manage guest care quality, census, room changes, and meal planning.
• Support staff education programs and inventory for the operations department.
• Lead corrective actions as needed and uphold NHF policies.

Job description

National Health Foundation in Glendale, CA is seeking an Operations Manager to oversee guest services, staff training, and safety. The role focuses on quality service, operational systems, and crisis intervention in a fast-paced setting.

The position reports to leadership, ensures budget adherence, and coordinates with multiple teams to maintain high standards of care and compliance with health and safety policies. Schedule: Wed–Sun, 10:00 AM–6:30 PM.