Guest Experience & Safety Lead (Night Shift)

National Health Foundation; Los Angeles (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

National Health Foundation is seeking a Guest Services & Safety Associate to join our Los Angeles team. This full-time role blends guest relations with safety duties to support residents, guests, and staff while maintaining a secure environment.

The position requires leading shifts with the Guest Services team, coordinating activities across departments, performing safety checks, and timely incident reporting as part of daily operations. Night shifts and background checks are part of the role.

Qualifications

• High school diploma or equivalent; some college or vocational training preferred.
• Minimum 3 years of experience in guest services, security, or a related field.
• Strong leadership, communication, and interpersonal skills.
• Ability to remain calm under pressure and manage emergency situations.
• Proficient in Microsoft Office and electronic documentation systems.
• Must pass a background check and any required safety training.

Responsibilities

• Schedule staff and ensure shift coverage while maintaining guest hospitality.
• Lead guest services team and coordinate cross-department communication.
• Respond to safety incidents and conduct routine facility checks.
• Assist in improving guest services and operational efficiency.
• Complete shift handoffs and attend team meetings.

Skills

Leadership

Communication

Interpersonal skills

Conflict resolution

Emergency management

Independent & collaborative

Education

High school diploma

Some college or vocational training

Tools

Microsoft Office

Job description

National Health Foundation is seeking a Guest Services & Safety Associate to join our Los Angeles team. This full-time role blends guest relations with safety duties to support residents, guests, and staff while maintaining a secure environment.

The position requires leading shifts with the Guest Services team, coordinating activities across departments, performing safety checks, and timely incident reporting as part of daily operations. Night shifts and background checks are part of the role.