Night Guest Experience & Safety Lead

National Health Foundation; Lancaster (CA); On-site; USD 44,000 - 46,000; Full time

Job summary

National Health Foundation in Los Angeles, CA is seeking a Guest Service and Safety Associate to provide outstanding guest services while maintaining a safe environment for residents, guests and staff. This full-time, non-exempt role reports to the Director of Recuperative Care/Operations Manager and operates on a 9:00 PM – 5:30 AM schedule (Wednesday–Sunday).

The GSSA leads a small team of Guest Services Associates, coordinates shift coverage, supports safety protocols, conducts routine safety

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in guest services or security.
• Ability to work nights and weekends.

Responsibilities

• Schedule shifts and ensure adequate coverage for all units.
• Foster hospitality and proactive guest engagement.
• Lead safety procedures and emergency drills with the team.
• Monitor access to restricted areas and enforce protocols.
• Complete daily logs, shift notes, and incident reports.
• Collaborate with internal teams to maintain security.

Skills

Guest services leadership

Communication skills

Emergency response

Trauma-informed approach

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

National Health Foundation in Los Angeles, CA is seeking a Guest Service and Safety Associate to provide outstanding guest services while maintaining a safe environment for residents, guests and staff. This full-time, non-exempt role reports to the Director of Recuperative Care/Operations Manager and operates on a 9:00 PM – 5:30 AM schedule (Wednesday–Sunday).

The GSSA leads a small team of Guest Services Associates, coordinates shift coverage, supports safety protocols, conducts routine safety