Operations Lead for Community Services

Lutheran Community Services Northwest; SeaTac (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & dental benefits

Vision benefits

403(b) retirement plan with employer  

Paid time off

Holidays

Job summary

Lutheran Community Services NW seeks an Operations Manager to coordinate district operations, ensure contract outcomes, and drive quality improvement across programs. You will report to the Associate District Director and support flexibility and collaboration across sites.

You will work with staff, interns, and volunteers to optimize resources, maintain performance data, and foster a positive work environment while serving diverse communities throughout the region.

Qualifications

• 3 years of related experience in operations management.
• Bachelor’s Degree in Business, Social Work or related field (or substantial relevant experience).
• Fluency in English, both spoken and written.
• Intermediate mastery of business applications and productivity suites.
• Ability to work in a diverse, multicultural environment and collaborate with cross-functional teams.

Responsibilities

• Coordinate all business operations for the Greater Puget Sound District offices.
• Manage contract outcomes, reporting, and quality improvement data.
• Support grant applications and reporting, and prepare monthly/quarterly metrics.
• Assist program leaders with operations, goals, policies, and procedures.
• Lead PQI activities and district safety, morale, and engagement efforts.
• Facilitate data collection methods to meet contract needs and support community impact.

Skills

Operations management

Project management

Cross-functional teams

Microsoft Office

Communication

Budget tracking

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Lutheran Community Services NW seeks an Operations Manager to coordinate district operations, ensure contract outcomes, and drive quality improvement across programs. You will report to the Associate District Director and support flexibility and collaboration across sites.

You will work with staff, interns, and volunteers to optimize resources, maintain performance data, and foster a positive work environment while serving diverse communities throughout the region.