Operations Manager

Lutheran Community Services Northwest; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid holidays

Vacation time (up to 2 weeks in first

Employer matching 403(b) retirement

Job summary

Lutheran Community Services NW seeks an Operations Manager to coordinate district office operations, manage contracts, and ensure quality improvement across programs.

The role requires 3+ years in operations or community programming, a related bachelor’s degree, and strong English communication. The position is full-time with a focus on collaboration across diverse settings in Washington, Oregon, and Idaho.

Qualifications

• 3+ years of experience in operations management or community-based programming.
• Bachelor’s degree in Business, Social Work, or related field; substantial experience may substitute.
• Fluency in English, both spoken and written.

Responsibilities

• Coordinate all business operations for the district offices and manage contract outcomes and reporting.
• Support grant applications and reporting on deliverables with district leadership.
• Prepare monthly/quarterly reports with contracts and organizational metrics.
• Assist program leaders with operations, goals, policies, procedures, and accreditation standards.
• Lead program quality improvement efforts and attend PQI meetings.

Skills

Operations management

Program coordination

Budgeting

Grant tracking

Microsoft Office

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Contract management software

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justiceand hope.The Operations Managercoordinates all business operations for the Greater Puget Sound District offices, manages contract outcomes and reporting, quality assurance and improvement, internal and external audits andparticipateswith the district leadership team on a variety of projects and initiatives. This position works closely with various site administrators and reports directly to the Associate District Director. This position helps operationalize community-based programs in a work environment that is very flexible and dynamic with the goal of ensuring continuity and collaboration across programs. The Operations Manager will need tomaintaina big picture to maximize the efficiency of resources and space within and across programs while supporting LCS Staff, Interns, and Volunteers.

• Support thedistrict and program leadershipbyensuring maintenance of up-to-date program contract information, financial information, and quality improvement data.
• Track and supportgrant applications,providesconsultationwith leadershipon grant applicationsand supportreportingon deliverables.
• Prepares and providesmonthly/quarterlyreports with contract deliverables as well as organizational metrics.
• Provide support toprogramleadersregardingoperations, goals, policies andprocedures,andlegislative/accreditation standards.
• Assistsin leading thedistrict’sProgram Quality Improvement efforts,including attendingmonthly District Program Quality Improvement Meetings andrepresentingthe district atthe Agency’s quarterlyPQI meetings.
• Leads the district’sSafety Committee, Staff Morale and Engagement Committee and annualSummer/Winter Retreats.
• Workscollaboratively withprogram leadersto develop new forms and data collection methods to meet contract needswhile supportingcommunity impact.
• Models, andencourages,direct, professional communication among staff members andfacilitatesthe development of a positive working environment that recruits andretainsstand-outcolleagues.

HOW YOU WILL BE A GREAT FIT:

• 3years of related experienceinoperations management, or community-based programming is required.You should havestrong experience working with diverse populations,Microsoft business tools, leadingcommitteesandproject managementskills.
• Bachelor’sDegree in Business, Social Workor related field; substantial relevant experience will be considered in place of degree
• Fluency in English, both spoken and written
• Intermediatemastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges,conflictand obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in amoderately noisyenvironment
• Interacts with others and performs tasks in-person andthrough the use oftechnology, withmoderateperiods of stationary activity andminimalperiods of increased physical activity.
• Moves equipment/materials weighing up to50pounds.
• Travels between worksiteson a monthly basisto provide support to leaders across the district offices.
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings,client home/community settings, outdoor settings in varying weather conditions,and faith-based settings such as churches

• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’slicenseand auto insurance arerequired.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.