Operations Manager

Lutheran Community Services Northwest; SeaTac (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical & dental benefits

Vision benefits

403(b) retirement plan with employer  

Paid time off

Holidays

Job summary

Lutheran Community Services NW seeks an Operations Manager to coordinate district operations, ensure contract outcomes, and drive quality improvement across programs. You will report to the Associate District Director and support flexibility and collaboration across sites.

You will work with staff, interns, and volunteers to optimize resources, maintain performance data, and foster a positive work environment while serving diverse communities throughout the region.

Qualifications

• 3 years of related experience in operations management.
• Bachelor’s Degree in Business, Social Work or related field (or substantial relevant experience).
• Fluency in English, both spoken and written.
• Intermediate mastery of business applications and productivity suites.
• Ability to work in a diverse, multicultural environment and collaborate with cross-functional teams.

Responsibilities

• Coordinate all business operations for the Greater Puget Sound District offices.
• Manage contract outcomes, reporting, and quality improvement data.
• Support grant applications and reporting, and prepare monthly/quarterly metrics.
• Assist program leaders with operations, goals, policies, and procedures.
• Lead PQI activities and district safety, morale, and engagement efforts.
• Facilitate data collection methods to meet contract needs and support community impact.

Skills

Operations management

Project management

Cross-functional teams

Microsoft Office

Communication

Budget tracking

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Operations Manager coordinates all business operations for the Greater Puget Sound District offices, manages contract outcomes and reporting, quality assurance and improvement, internal and external audits and participates with the district leadership team on a variety of projects and initiatives. This position works closely with various site administrators and reports directly to the Associate District Director. This position helps operationalize community-based programs in a work environment that is very flexible and dynamic with the goal of ensuring continuity and collaboration across programs. The Operations Manager will need to maintain a big picture to maximize the efficiency of resources and space within and across programs while supporting LCS Staff, Interns, and Volunteers.

• Support the district and program leadership by ensuring maintenance of up-to-date program contract information, financial information, and quality improvement data.
• Track and support grant applications, provides consultation with leadership on grant applications and support reporting on deliverables.
• Prepares and provides monthly/quarterly reports with contract deliverables as well as organizational metrics.
• Provide support to program leaders regarding operations, goals, policies and procedures, and legislative/accreditation standards.
• Assists in leading the district’s Program Quality Improvement efforts, including attending monthly District Program Quality Improvement Meetings and representing the district at the Agency’s quarterly PQI meetings.
• Leads the district’s Safety Committee, Staff Morale and Engagement Committee and annual Summer/Winter Retreats.
• Works collaboratively with program leaders to develop new forms and data collection methods to meet contract needs while supporting community impact.
• Models, and encourages, direct, professional communication among staff members and facilitates the development of a positive working environment that recruits and retains stand‑out colleagues.

HOW YOU WILL BE A GREAT FIT:

• 3 years of related experience in operations management, or community-based programming is required. You should have strong experience working with diverse populations, Microsoft business tools, leading committees and project management skills.
• Bachelor’s Degree in Business, Social Work or related field; substantial relevant experience will be considered in place of degree
• Fluency in English, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end‑user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a moderately noisy environment
• Interacts with others and performs tasks in‑person and through the use of technology, with moderate periods of stationary activity and minimal periods of increased physical activity.
• Moves equipment/materials weighing up to 50 pounds.
• Travels between worksites on a monthly basis to provide support to leaders across the district offices.
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community‑based settings, client home/community settings, outdoor settings in varying weather conditions, and faith‑based settings such as churches
• Standard LCSNW criminal clearance, including national sex offender. Motor vehicle records, valid driver’s license and auto insurance are required.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.