Operations Lead - Fashion Ecommerce & Fulfillment

Benaar LA; Los Angeles (CA); On-site; USD 77,000 - 94,000; Full time

Job summary

Benaar LA, a Los Angeles womenswear brand, is seeking an Operations Manager to lead fulfillment, inventory and cross-functional teams on-site.

You will set priorities, track KPIs, manage calendars for monthly drops, and ensure systems like Shopify and Loop are running smoothly. The role combines hands-on warehouse presence with strategic planning in a fast-growing DTC fashion business.

Qualifications

• 6-8 years in operations at an e-commerce or apparel brand, including at least 3 years managing a cross-functional team.
• Apparel or fashion experience: you understand styles, SKUs, sizes and colors, and why variant-level accuracy matters.
• Experience overseeing inventory, POs and receiving, and checking that counts and reconciliations are done correctly.
• Proficiency with Shopify and a returns platform (Loop preferred); comfort learning new ERP or PLM tools.
• Strong Excel or Google Sheets skills: pivots, lookups and KPI tracking.
• Experience building calendars and timelines and holding teams to deadlines.
• Experience managing carriers and vendors against service levels and cost targets.
• Organized, practical and calm under pressure; a natural problem solver who fixes the process, not just the problem in front of you.
• Clear written and verbal communicator who escalates early with a recommended solution.

Responsibilities

• Lead team and ensure operations run smoothly across fulfillment, e-commerce, and marketing.
• Set weekly priorities, conduct one-to-ones and enforce deadlines and KPIs.
• Ensure systems have named owners and run properly: Shopify, Loop, Gorgias, Klaviyo, shipping software, Basecamp, and Zedonk.
• Document and train SOPs and ensure they are followed.
• Collaborate with Accounting on facilities, supplies and admin.
• Create and maintain calendars for monthly drops, launches, and deliveries with senior leadership.
• Oversee fulfillment and returns; track ship times and order accuracy; oversee returns in Loop.
• Oversee inventory, POs and deliveries; track inbound shipments and stock levels; manage packaging supplies.
• Track sales and KPIs weekly; report bottlenecks and fixes; coordinate with Customer Service to resolve issues.
• Manage vendors and service levels; control the operations budget and COIs.

Skills

Operations leadership

E-commerce operations

Shopify

KPI tracking

Inventory management

Vendor management

Excel/Sheets

Cross-functional team

Returns management

Budget management

Tools

Loop

ERP tools

PLM tools

Job description

Benaar LA, a Los Angeles womenswear brand, is seeking an Operations Manager to lead fulfillment, inventory and cross-functional teams on-site.

You will set priorities, track KPIs, manage calendars for monthly drops, and ensure systems like Shopify and Loop are running smoothly. The role combines hands-on warehouse presence with strategic planning in a fast-growing DTC fashion business.