Operations Manager

Benaar LA; Los Angeles (CA); On-site; USD 77,000 - 94,000; Full time

Job summary

Benaar LA, a Los Angeles womenswear brand, is seeking an Operations Manager to lead fulfillment, inventory and cross-functional teams on-site.

You will set priorities, track KPIs, manage calendars for monthly drops, and ensure systems like Shopify and Loop are running smoothly. The role combines hands-on warehouse presence with strategic planning in a fast-growing DTC fashion business.

Qualifications

• 6-8 years in operations at an e-commerce or apparel brand, including at least 3 years managing a cross-functional team.
• Apparel or fashion experience: you understand styles, SKUs, sizes and colors, and why variant-level accuracy matters.
• Experience overseeing inventory, POs and receiving, and checking that counts and reconciliations are done correctly.
• Proficiency with Shopify and a returns platform (Loop preferred); comfort learning new ERP or PLM tools.
• Strong Excel or Google Sheets skills: pivots, lookups and KPI tracking.
• Experience building calendars and timelines and holding teams to deadlines.
• Experience managing carriers and vendors against service levels and cost targets.
• Organized, practical and calm under pressure; a natural problem solver who fixes the process, not just the problem in front of you.
• Clear written and verbal communicator who escalates early with a recommended solution.

Responsibilities

• Lead team and ensure operations run smoothly across fulfillment, e-commerce, and marketing.
• Set weekly priorities, conduct one-to-ones and enforce deadlines and KPIs.
• Ensure systems have named owners and run properly: Shopify, Loop, Gorgias, Klaviyo, shipping software, Basecamp, and Zedonk.
• Document and train SOPs and ensure they are followed.
• Collaborate with Accounting on facilities, supplies and admin.
• Create and maintain calendars for monthly drops, launches, and deliveries with senior leadership.
• Oversee fulfillment and returns; track ship times and order accuracy; oversee returns in Loop.
• Oversee inventory, POs and deliveries; track inbound shipments and stock levels; manage packaging supplies.
• Track sales and KPIs weekly; report bottlenecks and fixes; coordinate with Customer Service to resolve issues.
• Manage vendors and service levels; control the operations budget and COIs.

Skills

Operations leadership

E-commerce operations

Shopify

KPI tracking

Inventory management

Vendor management

Excel/Sheets

Cross-functional team

Returns management

Budget management

Tools

Loop

ERP tools

PLM tools

Job description

Benaar is a Los Angeles womenswear brand selling direct to consumer through benaar.com. We design contemporary, everyday pieces for a woman who wants quality and fit without designer pricing, and we release new collections on a monthly drop calendar. Our product is developed in LA and produced with partner factories overseas.

The brand has grown quickly. Our operations now need to catch up: we are building the systems, processes and accountability that let a growing brand ship accurately, handle returns well and know exactly what it has in stock.

The Role:

The Operations Manager keeps Benaar running day to day. All team members on the office floor report to you — the fulfillment team, the E-Commerce Manager and the Marketing Manager — and you make sure every system runs smoothly, procedures are followed, deadlines are met and the office operates well. You don't do every task yourself: you set priorities, hold the team to deadlines and KPIs, and solve problems as they come up.

This role suits a calm, organized problem solver who is as comfortable walking the warehouse floor as building a timeline or tracking KPIs in a spreadsheet.

What You'll Own:

Team leadership and daily operations

• Make sure the team and operations run smoothly. All team members on the office floor report to you: the Fulfillment & Returns Coordinators, E-Commerce Manager and Marketing Manager.
• Be the team's problem solver: spot issues early, remove roadblocks and see them through to resolution.
• Set weekly priorities, run regular one-to-ones and hold each person to clear deadlines and KPIs.
• Make sure every system has a named owner and runs properly: Shopify, Loop, Gorgias, Klaviyo, shipping software, Basecamp and Zedonk.
• Make sure SOPs are documented, trained and followed.
• Keep the office running smoothly day to day, partnering with the Accounting & Office Manager on facilities, supplies and admin.

Calendars, timelines and priorities

• Create and maintain calendars and timelines for monthly drops, launches, shoots, campaigns and deliveries, coordinated with senior leadership.
• Make sure the team meets deadlines and priorities; flag slippage early with a plan to recover.
• Run the weekly team operations meeting and track follow-through in Basecamp.

Fulfillment and returns oversight

• Oversee the fulfillment and returns team and hold them to KPIs for ship time, order accuracy and returns cycle time.
• Make sure returns are processed in Loop on time and return reasons are captured; flag fit and quality trends to design.
• Plan staffing and workflow for launch days, monthly drops and Q4 peak.

Inventory, POs and deliveries

• Own the inventory process: make sure receiving, barcoding, counts and Shopify stock levels are done correctly and on time by the E-Commerce and fulfillment teams.
• Oversee PO tracking: open orders, factory ship dates and expected landing dates.
• Track inbound deliveries from the factory through to receipt.
• Make sure packaging and supplies are ordered in time so fulfillment never runs short.
• Flag aged and dead stock with a recommendation.
• Partner with Accounting on inventory valuation, vendor invoices and freight bills.

Sales and KPI tracking

• Track sales weekly against plan, by product and channel.
• Track KPIs for each team: orders shipped, same-day ship %, order accuracy, oversells and backorders, return rate, returns cycle time, inventory accuracy, cost per order, and upload and launch deadlines met.
• Bring leadership a clear weekly read of results, bottlenecks and recommended fixes.
• Work closely with our Customer Service Manager to make sure problem orders - shipping delays, errors, damages and return issues - are handled quickly.
• Spot recurring issues and fix the process behind them.

Vendors and cost

• Oversee relationships with carriers, packaging and software vendors; hold them to agreed service levels.
• Manage the operations budget for labor, packaging and supplies, postage and tools, and look for savings.
• Keep business insurance current and issue COIs to partners as needed.

What You Bring:

• 6-8 years in operations at an e-commerce or apparel brand, including at least 3 years managing a cross-functional team (operations, e-commerce or marketing).
• Apparel or fashion experience: you understand styles, SKUs, sizes and colors, and why variant-level accuracy matters.
• Experience overseeing inventory, purchase orders and receiving, and checking that counts and reconciliations are done correctly.
• Proficiency with Shopify and a returns platform (Loop preferred); comfort learning new ERP or PLM tools.
• Strong Excel or Google Sheets skills: pivots, lookups and KPI tracking.
• Experience building calendars and timelines and holding teams to deadlines.
• Experience managing carriers and vendors against service levels and cost targets.
• Organized, practical and calm under pressure; a natural problem solver who fixes the process, not just the problem in front of you.
• Clear written and verbal communicator who escalates early with a recommended solution.

Nice to have

• Experience with overseas sourcing (Asia), inbound freight, HTS codes, duties and landed cost.
• Experience setting up barcode labeling and scanning workflows.
• Experience evaluating or onboarding a 3PL.

Compensation and Details:

• Salary: $85,000/year, based on experience and other factors permitted by law.
• Benefits: Industry-standard benefits.
• Schedule: Monday-Friday, on-site in Los Angeles [Culver City / DTLA]. Additional hours during launches and peak season as needed.

Physical requirements

• Regular time on the warehouse floor: standing, walking, bending and reaching for extended periods.
• Able to lift, move, push and pull up to 40 lbs.
• Able to operate computers, scanners, label printers and standard office equipment.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the role.

Benaar is an equal opportunity employer.