Fulfillment & Returns Coordinator

Benaar LA; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Benaar LA in Los Angeles, CA seeks a Fulfillment & Returns Coordinator to manage daily order processing, packing, and shipments. You will oversee returns, inspect merchandise, and process refunds or replacements while coordinating with customer service.

The role emphasizes organized inventory, accuracy, and collaboration to resolve order issues and improve shipping performance in a fast-paced fashion warehouse.

Qualifications

• Strong communication and customer service skills to interact with internal teams and assist with order and return inquiries.
• Analytical skills to review order data, track return trends, and identify inventory or process discrepancies.
• Inventory management and organization skills to maintain stock records and support efficient fulfillment workflows.
• Attention to detail and reliability in handling orders, returns, and documentation.
• Comfort with basic computer systems and order management or inventory software.
• Ability to stand, move, and handle merchandise in a warehouse or stockroom environment as needed.
• Prior experience in e-commerce fulfillment, retail operations, or logistics is preferred.
• High school diploma or equivalent; additional training in supply chain or operations is a plus.

Responsibilities

• Manage daily order processing, picking and packing merchandise.
• Oversee returns and exchanges, process refunds or replacements.
• Communicate order and return status to relevant teams.
• Maintain organized inventory storage and reconcile stock levels.
• Update inventory records and collaborate with customer service to resolve issues.
• Monitor shipping performance and identify process improvements.
• Support general warehouse operations for a smooth fulfillment experience.

Skills

Strong communication

Analytical skills

Inventory management

Attention to detail

Computer systems proficiency

Warehouse/stock handling

E-commerce fulfillment experience

High school diploma

Education

High school diploma

Supply chain training

Tools

Order management software

Inventory software

Job description

Company Description

Benaar LA is a Los Angeles–based brand offering elegant, sophisticated styles influenced by global travel. The company curates fashion that blends refined design with a modern, worldly aesthetic. Each piece is thoughtfully selected to reflect a sense of exploration and luxury. Team members join a creative environment focused on quality, style, and a distinctive point of view in contemporary fashion. Working at Benaar LA means contributing to a brand that values detail, authenticity, and elevated customer experiences.

Role Description

The Fulfillment & Returns Coordinator is a full-time, on-site role based in Los Angeles, CA. This role is responsible for managing daily order processing, picking and packing merchandise, and ensuring accurate and timely shipment of customer orders. The coordinator will oversee returns and exchanges, inspect merchandise for quality, process refunds or replacements in the system, and communicate order and return status to relevant team members. Day-to-day tasks include maintaining organized inventory storage, reconciling stock levels, updating inventory records, and collaborating with customer service to resolve order issues. The role also involves monitoring shipping performance, identifying process improvements, and supporting general warehouse operations to ensure a smooth and efficient fulfillment experience.

Qualifications

• Strong Communication and Customer Service skills to interact with internal teams and assist with order and return inquiries.


• Analytical Skills to review order data, track return trends, and identify inventory or process discrepancies.


• Inventory Management and Organization Skills to maintain accurate stock records, manage storage areas, and support efficient fulfillment workflows.


• Attention to detail and reliability in handling orders, returns, and documentation.


• Comfort with basic computer systems and order management or inventory software.


• Ability to stand, move, and handle merchandise in a warehouse or stockroom environment as needed.


• Prior experience in e-commerce fulfillment, retail operations, or logistics is preferred.


• High school diploma or equivalent; additional training in supply chain or operations is a plus.