Operations Lead: Evening Shift & Process Improvement

PNC; Alpharetta (GA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Education assistance

Job summary

PNC is seeking an Operations Work Lead for its AR Advantage Operations based in Milton, GA. The role supports workflows, escalations, and process improvements on evenings, Monday through Friday, 2:00 PM to 10:30 PM.

The candidate will coach staff, ensure policy compliance, and contribute to risk management within a collaborative, in-office environment. Qualified candidates typically have an Associates degree and 4+ years of related experience; sponsorship is not provided, and the team emphasizes

Qualifications

• 4+ years of related business or functional experience.
• Associates or equivalent degree required.
• Military service and related experience may be considered.

Responsibilities

• Oversees operations workflow and assists team with executing routine transactions/processes.
• Monitors and coordinates the operations workflow; assists with escalated issues and may reconcile transactions.
• Coaches team members and may lead team huddles and continuous improvement sessions.
• Provides consultation and advice to internal and external customers; may update SOPs and participate in projects.
• Reviews transactions and documents for completeness, accuracy and policy compliance.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation

SOP

Education

Associates

Job description

PNC is seeking an Operations Work Lead for its AR Advantage Operations based in Milton, GA. The role supports workflows, escalations, and process improvements on evenings, Monday through Friday, 2:00 PM to 10:30 PM.

The candidate will coach staff, ensure policy compliance, and contribute to risk management within a collaborative, in-office environment. Qualified candidates typically have an Associates degree and 4+ years of related experience; sponsorship is not provided, and the team emphasizes