AR Operations Lead: Coach & Optimize Processes

Fairygodboss; Alpharetta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

In-office work

Job summary

PNC is seeking an Operations Work Lead in Milton, GA, to oversee AR Advantage Operations. The role supports daily transaction processing, workflow coordination, and team coaching, with a dedicated in-office schedule.

The candidate should bring 4+ years of experience in operations and a strong focus on accuracy, risk management, and customer solutions. The position emphasizes collaboration with internal teams, adherence to service levels, and continuous process improvements in a structured

Qualifications

• Associates degree and 4+ years of related experience.
• No required certifications or licenses.

Responsibilities

• Oversees operations workflow and assists team with executing routine transactions/processes.
• Monitors and coordinates workflow; assists team with escalated issues; may interact with external customers.
• Coaches team members and provides training; may lead huddles and continuous improvement sessions.
• Reviews transactions and documents to verify completeness and accuracy; participates in risk mitigation.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation Strategies

SOP

Education

Associates

Job description

PNC is seeking an Operations Work Lead in Milton, GA, to oversee AR Advantage Operations. The role supports daily transaction processing, workflow coordination, and team coaching, with a dedicated in-office schedule.

The candidate should bring 4+ years of experience in operations and a strong focus on accuracy, risk management, and customer solutions. The position emphasizes collaboration with internal teams, adherence to service levels, and continuous process improvements in a structured