Remote Operations & Process Improvement Consultant

PNC; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

PNC, a leading financial services company, seeks an Operations Consultant based in the Midland footprint. The role supports critical operations, manages risk, and collaborates with partners to deliver customer-focused solutions.

Remote work may be available in select locations with approval; occasional in-office participation may be required. You will analyze processes, drive improvements, ensure compliance, and lead teams in implementing new capabilities while maintaining high standards for

Qualifications

• 5+ years of industry-relevant experience.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.

Responsibilities

• Leads operational support and implementation of complex services, overseeing performance and risk indicators.
• Establishes process measurements and oversees business impact.
• Promotes workflow quality and escalates process issues; coaches managers as needed.
• Drives change and improvement in production and processes; ensures policy buy-in.
• Ensures adherence to policies, procedures and regulatory standards; mitigates risk.

Skills

Accountability

Customer Solutions

Ensure Compliance

Personal Initiative

Process Improvements

Results-Oriented

Risk Mitigation Strategies

Standard Operating Procedure (SOP)

Education

Bachelor's degree

Job description

PNC, a leading financial services company, seeks an Operations Consultant based in the Midland footprint. The role supports critical operations, manages risk, and collaborates with partners to deliver customer-focused solutions.

Remote work may be available in select locations with approval; occasional in-office participation may be required. You will analyze processes, drive improvements, ensure compliance, and lead teams in implementing new capabilities while maintaining high standards for