Operations Lead: Customer Experience & Team Growth

Meijer Inc.; Grand Rapids (MI); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Job summary

Meijer is a family-focused retailer based in Michigan, looking for a team member to enhance the shopping experience and uphold company standards. You will help train staff, coordinate daily tasks, and ensure product freshness and safety across departments.

The role requires strong communication, guest service, and the ability to adapt to a fast-paced store environment. Join a company with 90+ years of history and opportunities for advancement.

Qualifications

• Passion for customer service with total engagement and approachability.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.
• This job profile is not meant to be all inclusive of the responsibilities of this position.
• You may perform other duties as assigned or required.

Skills

Customer service

Verbal communication

Written communication

Influence others

Team training

Creative thinking

Job description

Meijer is a family-focused retailer based in Michigan, looking for a team member to enhance the shopping experience and uphold company standards. You will help train staff, coordinate daily tasks, and ensure product freshness and safety across departments.

The role requires strong communication, guest service, and the ability to adapt to a fast-paced store environment. Join a company with 90+ years of history and opportunities for advancement.