Operations Lead: Customer Experience & Team Growth

Meijer Inc.; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a customer-focused team member to help deliver an exceptional shopping experience. You will engage customers, coordinate daily tasks, and mentor peers to meet service and sales goals while upholding Meijer standards and training requirements.

You will support scheduling, merchandising, and product freshness, with a strong emphasis on safety and teamwork. A passion for service and the ability to influence others are essential in this role.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others and build rapport quickly.
• Mentoring and coaching teammates to meet sales goals.
• Ability to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engage peers to provide the best shopping experience for customers and ensure an exceptional checkout experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to exceed customer service and sales goals.
• Assist with department scheduling to optimize engagement, service, and profitability.
• Ensure product freshness through proper rotation and dating policies.
• Lead by example in Meijer culture and safety.

Skills

Customer service

Verbal communication

Written communication

Team leadership

Retail experience

Influence others

Physical stamina

Job description

Meijer Inc. is seeking a customer-focused team member to help deliver an exceptional shopping experience. You will engage customers, coordinate daily tasks, and mentor peers to meet service and sales goals while upholding Meijer standards and training requirements.

You will support scheduling, merchandising, and product freshness, with a strong emphasis on safety and teamwork. A passion for service and the ability to influence others are essential in this role.