Operations Lead, Construction & Site Services

HTM Contractors; Honolulu (HI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

PTO 160 Hours

Holiday Pay

Birthday Pay

Life Insurance

401K Match

Job summary

HTM Contractors Inc in Honolulu is seeking an Operations Coordinator for Construction and Site Services to streamline customer interactions, coordinate crews and equipment, and keep daily operations moving. The role connects customers, office staff, project teams and field Crews to ensure requests are scheduled and executed efficiently.

The ideal candidate will have experience in administration, scheduling or dispatch, strong communication, and excellent organization.

Qualifications

• Previous experience in administration, customer service, scheduling or office support.
• Strong communication skills and a professional attitude.
• Good attention to detail and organization.
• Ability to manage multiple tasks in a busy environment.
• Comfort using computers and learning new software.
• Experience with CRM scheduling or business software is a plus.
• Ability to work independently while also being part of a team.
• Positive attitude and willingness to learn.
• Experience in construction, trucking, equipment or operations is helpful but training is provided.

Responsibilities

• Answering customer calls and responding to customer messages.
• Helping customers schedule services and understand next steps.
• Gathering job details, site information, photos and required documents.
• Creating and updating customer accounts, jobs and work orders.
• Scheduling estimates, site visits, deliveries, removals, exchanges and services.
• Dispatching drivers, crews, trucks, dumpsters, trailers and equipment.
• Maintaining accurate schedules and calendars.
• Coordinating dumpster rentals, pickups, exchanges and relocations.
• Confirming job details including locations, access, timing and special requirements.
• Tracking job progress and communicating updates to customers and teams.
• Updating information in CRM and ERP systems.
• Preparing paperwork, tickets and documentation for completed work.
• Collecting job records needed for billing.
• Processing Certificates of Insurance (COIs).
• Supporting demolition, excavation, infrastructure, crushing, hauling, crane and equipment service coordination.
• Communicating schedule changes and important updates.
• Helping office and operations teams stay organized.

Skills

Communication

Organizational skills

Multitasking

Customer service

Tools

CRM software

MS Office

Scheduling software

Job description

HTM Contractors Inc in Honolulu is seeking an Operations Coordinator for Construction and Site Services to streamline customer interactions, coordinate crews and equipment, and keep daily operations moving. The role connects customers, office staff, project teams and field Crews to ensure requests are scheduled and executed efficiently.

The ideal candidate will have experience in administration, scheduling or dispatch, strong communication, and excellent organization.