Operations Coordinator: Projects, Industrial & Field Services

HTM Contractors; Honolulu (HI); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical + Dental Insurance

Holiday Pay

Birthday Pay

Life Insurance

MetLife

Profit Sharing

401K Match

Job summary

HTM Contractors, Inc. in Honolulu, HI seeks an Operations Coordinator for Projects, Industrial, & Production Services. This role connects customers, office staff, sales teams, project managers, and field crews to move jobs from start to finish.

Responsibilities include scheduling, account creation, maintaining CRM/ERP data, processing COIs, and ensuring timely billing readiness. The candidate should be organized, reliable, and service-oriented, with strong communication skills.

Qualifications

• Experience in administration, customer service, scheduling, dispatch, or office support.
• Strong communication skills and a professional attitude.
• Good attention to detail and organization skills.
• Ability to manage multiple tasks and priorities.
• Comfort using computers and learning new software.
• Experience with CRM, scheduling, or business software is a plus.
• Ability to work independently while being part of a team.

Responsibilities

• Answering customer calls and responding to messages.
• Helping customers understand services and next steps.
• Creating and updating customer accounts, jobs, and work orders.
• Scheduling estimates, site visits, crews, equipment, deliveries, and services.
• Coordinating schedules between customers, managers, sales teams, and field crews.
• Keeping company schedules and calendars accurate.
• Updating information in CRM and ERP systems.
• Tracking projects, orders, and customer requests from start to finish.
• Preparing paperwork, documentation, and job files.
• Processing Certificates of Insurance (COIs).
• Collecting job information, photos, documents, and approvals.
• Helping ensure completed work is ready for billing.
• Communicating schedule changes and important updates.
• Supporting office and operations teams as needed.

Skills

Organization

Reliability

Communication

Attention to Detail

Multi-tasking

CRM experience

Computer skills

Tools

CRM software

Scheduling software

ERP systems

Job description

HTM Contractors, Inc. in Honolulu, HI seeks an Operations Coordinator for Projects, Industrial, & Production Services. This role connects customers, office staff, sales teams, project managers, and field crews to move jobs from start to finish.

Responsibilities include scheduling, account creation, maintaining CRM/ERP data, processing COIs, and ensuring timely billing readiness. The candidate should be organized, reliable, and service-oriented, with strong communication skills.