Operations Lead, Business Services & Team Development

Agency Cybersecurity; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

10 days PTO + Sick Days

11 paid federal holidays

401(k) with 4% company match

Monthly healthcare stipend

Weekly team lunches and in-office_sn

Stock options after year 2

Job summary

Agency Cybersecurity is hiring a Business Services Manager to lead a team of 5–10 junior professionals in Richmond, VA. The role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment.

You will coach, onboard, and develop early‑career staff while ensuring work is delivered on time and to standard. Responsibilities include managing day-to-day workflows, capacity planning, and performance metrics, while collaborating

Qualifications

• 3+ years of experience managing teams of 5–10 people.
• Experience in a professional services environment (consulting, compliance, or similar).
• Background includes roles like Call Center Manager for B2B products or Agency Service Delivery Manager.
• Demonstrated ability to manage junior or early-career professionals.

Responsibilities

• Directly manage, coach, and support a team of 5–10 junior team members.
• Conduct regular 1:1s, performance reviews, and goal-setting sessions.
• Support onboarding, training, and professional development of team members.
• Foster accountability, collaboration, and a high-performance culture.
• Act as the first point of escalation for team-level issues.
• Own day-to-day execution of assigned business services and workflows.
• Ensure work is completed accurately, consistently, and within defined timelines.
• Manage workload distribution, capacity planning, and task prioritization.
• Monitor service quality and ensure adherence to internal processes and standards.
• Identify operational risks and proactively address bottlenecks.
• Document and refine standard operating procedures (SOPs).
• Identify opportunities to improve efficiency, quality, and scalability.
• Partner with leadership to implement process improvements and tooling changes.
• Track operational metrics related to productivity, quality, and turnaround time.
• Work closely with account management, client services, and leadership teams.
• Communicate status updates, risks, and resourcing needs clearly and proactively.
• Support special projects and operational initiatives as needed.

Skills

People management

Operations mindset

Process discipline

Client-focused

Communication skills

Job description

Agency Cybersecurity is hiring a Business Services Manager to lead a team of 5–10 junior professionals in Richmond, VA. The role focuses on people management, operational execution, workflow efficiency, and service quality within a professional services environment.

You will coach, onboard, and develop early‑career staff while ensuring work is delivered on time and to standard. Responsibilities include managing day-to-day workflows, capacity planning, and performance metrics, while collaborating